Bereavement Support Officer

Buckinghamshire Council | Amersham Crematorium

Grade 2 | Full-Time | 8-Week Temporary Assignment (Potential Temp-to-Perm)

Monday to Friday, 9:00am – 5:00pm

Amersham, HP7 0ND (Free On-Site Parking)

The Role

Working within a busy crematorium environment, you will provide administrative and reception support, acting as a key point of contact for funeral directors, bereaved families and members of the public.

• Welcoming visitors and providing reception cover
• Supporting bereaved families with sensitivity and professionalism
• Processing cremation and funeral documentation
• Liaising with funeral directors and stakeholders via email, telephone and face-to-face
• Data entry, scanning and maintaining accurate records
• Responding to customer enquiries and correspondence
• Supporting the wider team with general administrative duties

The crematorium facilitates approximately 4,000 cremations each year, making this a varied and busy role where excellent communication and attention to detail are essential.

About You

• Previous administration experience within a busy office environment
• Strong customer service skills
• Excellent verbal and written English
• The ability to communicate with empathy and professionalism
• Good attention to detail and organisational skills
• Confidence using computer systems and Microsoft Office applications
• Experience dealing with sensitive situations or vulnerable customers would be advantageous

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