Employer
NHS Greater Glasgow and Clyde (NHSGGC) – one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people.
Role Overview
Clerical Officer – Pharmacy Services at the Beatson West of Scotland Cancer Centre. Full‑time, permanent. Shift pattern: Monday to Friday. This role supports patients undergoing cancer treatment, ensuring an efficient, safe and patient‑focused pharmacy service within the NHS Greater Glasgow and Clyde organization.
Key Responsibilities
- Provide a professional and welcoming reception service, managing prescriptions including identification, prioritisation, and patient queries.
- Accurately process handwritten, electronic and clinical trial prescriptions, ensuring appropriate authorisation and timely handling.
- Support the community supply service by checking prescriptions on Chemocare and ensuring transcription accuracy before distribution.
- Coordinate hospital transport delivery services, scheduling deliveries and liaising with transport teams to meet patient needs.
- Maintain and update patient information using systems such as Trackcare and Excel spreadsheets, ensuring accuracy at all times.
- Respond to patient enquiries regarding prescriptions and medication collection in a professional and compassionate manner.
- Adhere to Standard Operating Procedures, local policies and protocols while working under pressure in a busy environment.
Qualifications and Experience
- General education with demonstrable numeracy and literacy skills, including English and Maths qualifications.
- Strong written and verbal communication skills with the ability to interact effectively with patients and colleagues.
- Ability to organise, prioritise workload and use initiative within a demanding service environment.
- Competence in Microsoft Office applications, including Word and Excel, with general IT skills.
- Ability to follow Standard Operating Procedures and work both independently and as part of a team.
- Previous experience in a healthcare, pharmacy or reception environment is desirable but not essential – full training will be provided.
- Commitment to ongoing training, development and continuous professional development.
Benefits
- Supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme.
- Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
- Minimum of 27 days annual leave, increasing with length of service, plus public holidays.
- Membership of the NHS Pension Scheme, including life insurance benefits.
- Salary Sacrifice Car Benefit Scheme.
- Development opportunities including study bursaries, e-learning and classroom‑based courses.
- Enhanced pay for working public holidays.
- NHS discounts on a wide range of goods and services.
- Confidential employee support and assistance, including counselling and psychological therapies.
Equal Opportunities and Flexibility
Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes. All other roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde encourages applications from all sections of the community and is committed to promoting equality, diversity and inclusion. We support flexible working options where service needs allow, and flexible working will be discussed during the recruitment process.
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