Case Administrator – North East Probation (Courts Based)

Overview of the job

This is an administrative role within the Probation Service, supporting probation staff to work with offenders and help keep the public safe.

Key responsibilities

• Ensure all processes run efficiently and systems are maintained properly.
• Collate and prepare probation information for case files.
• Use strong communication skills to handle enquiries from colleagues, agencies and people on probation in a busy environment.

Work settings

• Accredited Programmes, Structured Interventions & Attendance Centres
• Community Integration and Contracts
• Contracts
• Courts
• Integrated Offender Management
• Performance & Quality
• Personality Disorder Projects
• Prisons
• Public Protection (Custody)
• Public Protection (Community)
• The Homeless Prevention Taskforce
• Unpaid Work (community payback)

Salary and progression

Starting salary £24,645. The role is within the advertised pay band and is subject to annual progression through a Competency Based Framework (CBF).

Eligibility and right to work

You must have the right to work in the UK. The role is not eligible for a new Skilled Worker visa from 22 July 2025; applicants must have held a Skilled Worker visa prior to changes or seek alternative routes.

Benefits

• Annual leave 25 days on appointment, increasing to 30 days after five years of service, plus public holidays.
• Local Government Pension Scheme (LGPS) through the Greater Manchester Pension Fund (GMPF).
• Extensive training and development opportunities.
• Employee networks for diversity and inclusion.
• Supportive benefits: flexible benefits, paternity/adoption/maternity leave, free annual sight tests, family‑friendly policies.

Security and checks

All candidates are subject to security and identity checks prior to taking up the post.

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