Temporary Customer Service Administrator

Customer Service Administrator

Wilmslow – £13.50 per hour – Monday to Friday – Hybrid working: Mon-Wed in the office, Thurs & Fri from home. 7 hours a day with a 1-hour lunch break. Flex between 8:00am–5:30pm. Start Date: 14th July. Temporary role, 2 months.

Responsibilities

• Managing phone lines: handle inbound and outbound calls professionally.
• First point of contact: provide exceptional service to customers.
• Timely communication: respond to queries via phone and email.
• Proactive follow‑ups: make outbound calls for confirmations and updates.
• Managing the customer journey: oversee the entire process from enquiry to completion.
• Coordinating bookings: schedule visits and appointments with customers and internal teams.
• Supporting the quoting process: assist in gathering information, arranging consultations and issuing quotations.
• Efficient inbox management: monitor shared inboxes and respond promptly.
• Accurate record keeping: maintain customer records, databases and Excel trackers.
• Liaising with internal teams: collaborate across departments to ensure smooth communication and project delivery.
• General administrative support: assist with various tasks across the business.

Qualifications

• Customer‑centric attitude: passion for excellent service.
• Strong communication skills: clear verbal and written communication.
• Organisational skills: ability to manage multiple tasks and prioritise.
• Team player: collaborative spirit.
• Tech‑savvy: comfortable using software and tools, especially for data management.

Equal Opportunities

Office Angels is an equal opportunities employer. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments, please let us know and we will support you.

By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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