We Are St Helens Borough Council
St Helens Borough Council is a local authority serving residents, businesses, schools and visitors. We provide a range of services to the community.
Making a Difference as a Property Customer Service Liaison Officer
We are looking for an energetic and customer‑focused individual to join our team. The role ensures seamless day‑to‑day operations, supporting the wider Property Services Team and our customers. You will provide a range of administrative and customer services tasks, acting as the first point of contact for all property‑related enquiries and maintenance requests, ensuring they are logged, tracked and updated consistently within the Property Management Systems.
Responsibilities & Outcomes
- Provide a property customer service desk, maintaining a proactive, customer‑focused approach.
- Act as the first point of contact for phone, email and website enquiries, ensuring sufficient information is collected for appropriate handling or redirection.
- Confirm all maintenance and other work requests via formal purchase orders and assign correct priority ratings in line with Council procedures.
- Organise and manage ordering processes for all servicing contracts in conjunction with the Facilities Management Team and the Building Maintenance Team.
- Resolve queries regarding orders, process, progress and expenditure of the work requests.
- Assist in logging, assigning and authorising invoices in liaison with relevant Property Services team members.
- Assist in obtaining prices, quotations, delivery dates and detailed information about goods and services provided.
- Assist in the production of Key Performance Indicators as appropriate.
- Support the Property Service Team with photocopying, scanning, shredding, etc., ensuring data records are inputted, checked, monitored and stored appropriately.
- Promote opportunities for improving data collection, input and quality.
- Carry out other duties appropriate to the grade of the post.
Relationships Within the Organisation
- Property Services staff
- Council-wide staff at a borough or regional level
- Customers, clients and the public
- Contractors
Generic Responsibilities
- Comply with the Council’s Health and Safety Policy and associated safe working procedures and guidelines.
- Comply with the Council’s Comprehensive Equality Policy and ensure it is implemented within the service area of the post.
- Comply with the Council’s Information Management Framework (including the Data Protection Policy, Code of Practice and Social Media Policy).
- Comply with the Council’s Code of Conduct, upholding the Seven Principles of Public Life and maintaining the highest standards of conduct.
- The Council guarantees an interview to disabled applicants who meet the essential job criteria.
Equality & Diversity
We encourage applicants from diverse backgrounds who share our values and commitment to inclusion. The Council guarantees an interview to disabled applicants who meet the essential criteria and will provide reasonable adjustments where necessary.
Be Scam Aware
St Helens Council will never ask applicants to share payment information or charge recruitment fees when applying for vacancies. If in doubt, contact recruitment@sthelens.gov.uk.
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