Customer Service Coordinator French Speaking

We are recruiting for experienced and forward thinking Customer Service Coordinator French Speaking.

This is a full time, permanent and hybrid position and working for a very well established company. Very interesting and varied role with a scope for progression.

Salary: £30,000

Work pattern: Mon-Fri, hybrid( two days at office, 3 days from home), 37.5 hour per week.

A Customer Service Representative is the front line of our company, providing commitment and exceptional service to our customers.

This role requires someone who is enthusiastic, empathetic, and capable of handling a variety of customer interactions with professionalism and patience.

Essential Experience and Skills

• Proficiency in Microsoft Office Suite – Word, Excel, Outlook
• Minimum of 1-2 years of experience in an administrative customer service role.
• Familiarity with customer service order processing ERP system
• Customer complaints handling process
• Ability to work independently and as part of a large team
• Support customers’ enquiries through multiple communication channels including phone, email, and chat.
• Follow-up of enquiries for general questions with other internal departments.
• Facilitating customers issues resolution, including progressing customer complaints to completion.
• Enter and process orders including calculating transit time and freight.
• Proactively communicate with customers to inform them of at-risk orders.
• Maintain accurate customer database and information on profiles.
• Responsible for customer quotations for new business & follow-up on open quotes.
• Maintain price lists and send them to customers when requested.

Job Related Skills

• Fluent English – written and verbal
• Fluent in French – written and verbal
• Professional phone and email etiquette
• Ability to operate effectively in a fast-paced dynamic environment
• Works well under pressure, while multitasking
• Able to collaborate with multiple departments to address customer inquiries and resolve issues efficiently
• Ability to listen actively and respond effectively to customer queries.
• Able to deal with customers effectively in a variety of situations, while being sensitive, empathetic and agile to customer needs
• Adaptable approach to handling unexpected heavy workload with a positive mindset
• Meticulous attention to detail to ensure accurate data entry
• Office base – 2 days a week (Tuesday Team Day)
• Willing to adjust and be versatile, to meet business objectives

#J-18808-Ljbffr…