Customer Service Advisor
Spider is advertising for a UK-based company providing specialised management software for educational institutions. We have an excellent opportunity for a Customer Service Advisor to join their growing, diverse and friendly team. The role is a full-time permanent, office-based position in Woodbridge, Suffolk, focused on providing ‘first point of contact’ for existing and prospective clients.
Benefits
- Competitive Salary: £25,000 – £30,000 per annum (depending on experience)
- Contract: Full-time, permanent, office based only.
- Holiday: 28 days annual leave plus bank holidays
- Hours: 35 hours per week (Monday – Friday)
About the Role
As the Customer Service Advisor, you will be the first point of contact for existing and prospective clients, providing friendly and efficient support via telephone, email, and Microsoft Teams. You’ll help clients with system setup, troubleshooting, and general enquiries, ensuring they receive the highest level of service. While most interactions will take place over the phone, via email or through Microsoft Teams, there will also be opportunities to represent the company at off‑site events, conferences, and exhibitions, connecting directly with our clients and partners.
Key Responsibilities
- Act as the first point of contact for clients and prospective clients, providing friendly and efficient telephone and email support.
- Guide clients through system setup, troubleshooting, and resolving technical or account queries.
- Build and maintain strong client relationships, ensuring a positive experience throughout their interactions with the company.
- Manage client records, orders, and documentation accurately within internal systems.
- Collaborate with colleagues to coordinate demonstrations, training sessions and ensure smooth service delivery.
About You
You will work well in a small team, communicate effectively with colleagues at all levels, and make a positive contribution to a relaxed but hard‑working office environment. You will be committed to quality and excellence, be well organised, and be able to work with minimal supervision while handling several tasks simultaneously. You have an initiative to identify tasks requiring attention and bring a proactive, confident attitude to your work, with a willingness to learn and adapt to changes. You will be personable and confident, able to communicate with our diverse client group, and must live within a commutable distance of Woodbridge, as this role is solely office based.
About the Company
The company is a UK-based provider of specialised management software for educational institutions, primarily through its comprehensive EVOLVE platform. Designed for schools and colleges, it has over 23,000 educational establishments as customers. Their staff have long tenures, and they prioritize teamwork, with everyone working closely together to share ideas and assist each other across the business.
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