Company: TCHC Group Limited

Apply for the Centre Coordinator & DDSL

Location: Strood

Job Description:

Centre Coordinator & DDSL

Medway

8.30 am to 5.00 pm, Monday to Friday, 1-hour lunch, 37.5 hours per week

Perm

Centre Manager

£28,000 gross per annum (£25,000 per annum plus £3,000 for the DDSL role)

Essential qualifications and experience:

GCSE (or equivalent) in English and maths at grade 4/C or above
Experience with an administration role
Experience in communicating with different people
Confident using IT packages
A strong working knowledge of current safeguarding legislation and child protection procedures
Experience in supporting individuals with diverse learning needs and/or from vulnerable backgrounds
Excellent interpersonal and communication skills, with the ability to build rapport and trust with young people and staff
The ability to handle sensitive and confidential information with the utmost professionalism and integrity
Demonstrable resilience and the ability to remain calm and professional in challenging situations
Strong organisational skills and the ability to maintain meticulous records

Desirable qualifications and experience:

Business administration level or above
Experience working in an administration role within education
Formal Designated Safeguarding Lead (Level 3) training
A professional qualification in a relevant field (e.g., Youth Work, Social Work, Counselling)
Mental Health First Aid qualification

To support the centre manager, colleagues, and learners to ensure the smooth running of the education and training centre, maintaining high standards of communication, administration, health, and safety, and safeguarding.
Oversee the centre admin processes and ensure systems are used.
Coordinate learner enrolments to the study programme, lead on managing and evidencing learner attendance, and arrange meetings when required.
Coordinate the use of petty cash and ensure all resources are available.
Coordinate to ensure deadlines for admin tasks are met.
Participate in meetings to evaluate individual learning plans, ensuring effective practice is in use.
Maintain security of confidential materials.
Diarise any off-site interventions with learners and assist in planning, including travel arrangements.
Assist with the management and storage of session plans and all appropriate resources.
Organise learner registrations and exit paperwork.
Promote inclusive learning and consistently maintain established standards of discipline within the centre.
Support learner recruitment.
Support sessions with a covering of breaks.
Ensure registers are up to date and authorise bursary payments in conjunction with the centre manager.

Be the first point of contact for all visitors and maintain a professional and welcoming reception area.
Be the primary first contact for external callers and deal with queries promptly, taking messages and following up to ensure excellent customer service is delivered.
Support the centre manager and organise promotional events and promote the centre programmes as appropriate, e.g. school career events/open days/awards ceremony.
Build an effective rapport with learners and report to colleagues any issues which may impact learning progress.

Lead on administrative requirements of head office and funders, maintaining on-site learner records including learner/parent letters, bursary applications and certificate distribution.
Learner enrolments and ILPs are accurately completed.
Ensure that learner bursaries are applied for and administered efficiently, including daily travel payments.
Organise course marketing and open days.
Maintain information requirements of external bodies.
Undertake general administrative duties.
Manage all ordering of stationery and other resources required to ensure the smooth operation of the centre.
Maintain effective communication with colleagues via email, telephone, and face-to-face meetings, communicating issues promptly.
Follow TCHC general housekeeping procedures.
Maintain the centre calendar and notify staff of important events, supporting all deadlines to be met.
Undertake any ad hoc tasks as required and be flexible in covering the work of team members as and when necessary.

Undertake regular CPD and record it using company documents.
Undertake qualifications where suitable as part of your own learning and development.
Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly, in line with TCHC’s Safeguarding Policy, using the appropriate recording and reporting tools.
Prepare for and attend standardisation meetings as instructed by Quality Assurance.
Ongoing management and administration tasks relating to TCHC’s CRM and ePortfolio systems, including but not limited to session planning, logging results and providing feedback to learners.
Ensure any complaints are raised accordingly in line with TCHC’s Complaints Policy.

Reporting and actioning any safeguarding issues raised within the centre.
Be familiar with TCHC policies and procedures linked to safeguarding.
Liaising with the Safeguarding Manager to seek advice or refer a case to them for further action in accordance with the Safeguarding Policy.
Providing an induction for new Team Members so they are aware of the safeguarding requirements of the centre, using the resources provided.
Ensuring that TCHC is acting in a way that recognises its safeguarding responsibilities in all its activities.
Being a point of contact for anyone within the centre who wants to report any form of abuse or suspected abuse, or who has any safeguarding concerns and needs advice.
Attending internal and external safeguarding meetings as required.
Attending internal and external training for safeguarding as required.
Ensure that, where external formal educational trips are organised, risk assessments are implemented to keep learners and staff safe.
Create external partnerships with the local safeguarding partnerships.

The full-time equivalent annual leave entitlement is 20 days per year in addition to 8 UK public holidays. An additional day of leave will be added for each complete year of service, effective from the commencement of the next holiday year, up to a maximum of 5 additional days after 5 years of service, giving a maximum total annual leave entitlement of 25 days. This will be pro rata for part-time hours.
We operate a Christmas and New Year shutdown period in which you will receive an additional 3 days of leave at full pay to cover this closure period after 1 year of service. This will be pro rata for part-time hours.
When your birthday falls on a working day, you will receive the day off at full pay.
Sickness pay allowance after the probationary period.
Pension scheme after 3 months you have been employed with us.
Bupa Cash Plan, level 1, paid by the company after the probationary period.
Employee Assistance Programme to access help and support 24 hours a day, every day of the year for immediate family (eligibility applies).
Discounted membership for BUPA (subject to the qualifying conditions).
Long Service club loyalty gift upon completion of 5 and 10 years of continuous service.
Quarterly and annual awards.
Company tools and equipment for the performance of your duties.
Reimbursement of travel to other locations outside of the Centre (this will exclude travelling to the usual workplace).

We are a disability confident, committed employer and promote equal opportunities, preventing discrimination for everyone.

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Posted: July 8th, 2026