Italian Customer Service

Locations

Northampton, Northamptonshire

Salary

£28,000 – £30,000 per annum (plus bonus)

Description

Customer Experience – Italian speaking

Permanent

Full‑time, work from home Fridays

Role Overview

As a Customer Experience Coordinator you will provide exceptional B2B customer service, manage the sales process, and support internal teams. Fluent in German is essential as you will be handling German B2B customers.

Duties and Responsibilities

• Diagnose customer product requirements and provide solutions
• Manage the sales process from lead to customer
• Provide quotes and pricing
• Complete sales support administration tasks accurately, including processing orders and quotations
• Consult customers on product suitability
• Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met

Skills and Experience

• At least 2 years of experience in customer experience, customer support, or sales
• Inquisitive mind and passion for learning about technical components
• Fluent in English and German
• Good organisational skills
• Excellent customer care skills and telephone manner
• High concentration and attention to detail
• Confidence to develop the role and make it your own
• Working knowledge of CRM or e‑commerce platforms such as HubSpot or Zendesk
• Proficient in Microsoft Office (Word, Excel)

Benefits

• 40 hours per week, Monday to Friday
• Office‑based, with work from home every Friday and early finish
• Flexible working – ‘Smart Time’ after probation
• 25 days of annual leave plus bank holidays
• Contributory Paycare scheme
• Annual salary review

All responses will be managed in accordance with GDPR.

#J-18808-Ljbffr…