Retail Sales & Customer Service Advisor

Overview

We are recruiting on behalf of a well-established retail business for a part time Retail Sales & Customer Service Advisor to join a friendly, close-knit team.

This is a customer-facing, varied role across two store locations in Solihull and Studley, supporting customers from enquiry through to purchase and installation. The role offers an hourly rate of £13.80 per hour, working 16 hours per week (Mondays & Saturdays + overtime/holiday cover).

Full UK driving licence required (travel between sites essential)

Responsibilities

• Deliver excellent customer service and product advice
• Process sales orders accurately
• Manage appointments, fittings, and installations
• Handle customer enquiries via phone and email
• Maintain diaries and schedules
• Order stock and monitor inventory levels
• Ensure high standards of store presentation
• Support both store locations as needed
• Provide cover for holidays and absences

Qualifications

• Retail sales or customer service experience (preferred)
• Strong communication and organisational skills
• Confident using IT systems and email
• Ability to multitask and prioritise
• Friendly, professional, and proactive approach
• Able to work independently and as part of a team
• Driving licence and own transport essential

What’s on Offer

• £13.80 per hour
• Part-time hours (16 hours per week) with opportunity for overtime
• Friendly, supportive team environment
• Varied role with real customer interaction
• Opportunity to join a growing business

For more information please contact Sarah Grace at or on .

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