Salary and employment
Grade UE03: £24,729 – £25,804 per annum, pro rata as part-time.
Fixed term: September 2026 until 28 May 2027.
Part time: Guaranteed hours – 8 hours per week on average.
Vacancies: 8.
The Opportunity
As a student assistant, you’ll be working as part of the friendly EdHelp team, dealing with student enquiries about the Library, IT, student finance and administration using our call management system.
What the job involves
- Working in the University Main Library in the EdHelp team which provides frontline support to students, staff and visitors of the University across a range of services including Library and IT.
- Categorisation of calls received via the enquiry management system; creating and assigning or escalating calls to an appropriate specialist advisor or team when necessary.
- Issuing and replacing University cards.
- Supporting key activities to keep EdHelp services running—for example checking all computers and printers, photocopiers and self‑check machines are working and replacing consumables.
A bit about you
- Customer focused with proven customer service skills.
- Current UG/PG student (or starting in September 2026) at the University of Edinburgh.
- Ability to quickly learn new IT applications and business systems in order to support users and resolve common issues.
- Well‑developed written, verbal and interpersonal skills.
- Ability to problem‑solve and be accurate and methodical.
- A proven ability to work well independently and as part of a team.
- Reliable with excellent time‑management skills.
Benefits
- Opportunities to develop new skills and broaden your experience.
- Working within one of the world’s leading universities.
- Excellent benefits and support.
- Contributing to the work and purpose of the University.
- Competitive salary.
- An exciting, positive, creative, challenging and rewarding place to work.
- To be part of a diverse and vibrant international community.
- Comprehensive staff benefits, including generous annual leave entitlement, a defined benefits pension scheme, a wide range of staff discounts, family‑friendly initiatives, and flexible work options.
Championing equality, diversity, and inclusion
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter, and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
Key dates to note
The closing date for applications is 10th July 2026 unless stated otherwise, the closing time for applications is 11:59 pm (UK time).
Interviews will be held during the week beginning 20th July 2026.
Right to work
Prior to any employment commencing with the University, you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages.
#J-18808-Ljbffr…