We love to entertain! It’s in our DNA. It’s not just about bowling – we have lots more to offer from Houdini’s Escape Rooms, Karaoke rooms, 4D Laser Arena, Soft Play, Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails and our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
The Role – As an Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us. The ideal Assistant Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team. You will need to be well‑organised, approachable and show initiative. Exceptional customer service will be at the heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager.
Responsibilities
- Assume day‑to‑day responsibility for the operational management of the centre
- Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
- Lead the team by example, ensuring everyone works together effectively
- Support the delivery of the company strategy
- Deputise in the absence of the Deputy Manager
- Take ownership for your own training and development to grow into the future role of Deputy Manager
- Support the other Managers in the achievement of all budgets, targets and KPI’s
- Provide support to the team in various departments as and when required
- Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis
Qualifications
- Minimum of 1 year’s experience in a management role, ideally within leisure, hospitality or retail
- Passionate about delivering exceptional customer service
- Experience in leading and developing large teams
- Full of determination, enthusiasm and patience
- Ambitious and want to progress
Benefits
- Industry leading bonus scheme
- Enhanced holiday entitlement – 33 days per annum (inclusive of Bank Holidays)
- Enhanced Maternity, Paternity, Adoption leave
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6 hours or more)
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme – Free counselling
- Life assurance – 4 times annual salary
- A day off for your birthday
- Long Service Awards
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