Your New Role
We have an exciting new position in the Technical Services team, responsible for show systems, lighting and sound at the Warner Bros. Studio Tour – The Making Of Harry Potter. This is a twelve‑month fixed‑term contract. You will act as a frontline Duty Technician, responding to day‑to‑day technical needs of the attraction and providing visitor and internal customer service.
Role Accountabilities
- Setup, operate, maintain, troubleshoot and control all aspects of industry‑leading show technology including lighting, sound, video, show control and integrated systems to ensure a consistent visitor experience.
- Ensure all WBSTL technical and exhibition related maintenance requirements are delivered within agreed schedules and standards.
- Assist with the delivery of live events as required.
- Ensure public and staff safety at all times.
- Monitor protection of assets and equipment within the tour areas to maintain quality, reliability and maximize lifespan.
- Comply with internal health and safety regulations and working practices at all times.
- Maintain good communication channels across departments, including Visitor Experience, Studio Facilities and Corporate Archive.
- Work as part of a technical project team for themed feature development, installation and maintenance projects as directed by the Technical Services Management team.
- Contribute to day‑to‑day running of the WBSTL and form part of the Visitor Services team covering weekends, evenings and school holidays 363 days a year on a shift pattern involving AM and PM shifts.
Qualifications & Experiences
- Proven track record in a similar maintenance position, preferably in the entertainment, visitor attraction or service industry.
- Knowledge of live event production and the relevant audio‑visual skills involved in the delivery of such events.
- Experience of working with installed audio‑visual show systems and fault finding and troubleshooting on these.
- Basic carpentry and maintenance skills and a good working knowledge of workshop environments.
- Previous experience in an operational and customer‑facing environment with significant numbers of the general public on site.
- Proven IT skills with a sound knowledge of Microsoft Office and associated packages.
- Basic knowledge of I.T. switch networks and I.P. based control systems.
Working Pattern
This is a full‑time position, averaging 40 hours per week. The role operates on a flexible rota, including a mix of early, mid, and late shifts ranging from 6:30 AM to 10:45 PM. Must work every other weekend as part of the regular schedule. All work is onsite.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. We are an equal‑opportunity employer and consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you require adjustments or accommodations during the application and recruitment process, please visit our accessibility page for instructions to submit your request.
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