Assistant Manager – Harrogate (32 hours)
HG1 1RF, Harrogate.
Join Rituals and be a key part of our supportive shop team, creating unforgettable experiences for every customer. Assist the manager in leading the team, and get the opportunity to grow your skills every day.
Responsibilities
As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You are second‑in‑command, ready to fill in for your Store Manager and take charge when necessary. You are dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork, and efficient operations every day.
You will act as a role‑model for your team and a true ambassador for Rituals. You will support your Store Manager in creating a culture of trust, based on positive and constructive feedback, help recruit, hire, and retain a diverse and talented store team, coach your team members to help them feel more engaged while achieving their full potential, and serve as your Store Manager’s right hand by helping with day‑to‑day business activities.
This role is based in an outlet environment. You must deliver operational excellence, particularly in stock and inventory management, while upholding high store standards in a fast‑paced, high‑footfall setting. A strong focus on delivering exceptional customer service is essential.
Qualifications
- Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
- People management skills (e.g., communication, motivation, coaching, connection, and inspiration).
- Experience in sharing knowledge to drive behavioural change and develop others.
- Decision‑making and problem‑solving skills.
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