Overview
We have an amazing opportunity for you to work with a four times accredited Top Employer who played a critical role in keeping people moving during the pandemic, with services helping get key workers and others to where they needed to be.
This fantastic organisation in the rail industry values their people and aims to inspire, attract, and keep the best talent and provide their people with a safe and inclusive place to truly thrive at work.
They are dedicated to helping to close the diversity gap across the rail industry and particularly welcome applications from young people, women, people from ethnically diverse backgrounds, LGBT+ people and people with a disability.
Supporting diversity and inclusion is a big part of who they are, they are not looking for people to fit into their culture but add to it. Proactively embracing diversity across the workforce.
Job Details
Job Title: STATION GATELINE CUSTOMER SERVICE ASSISTANTS
Location: Bathgate
Salary: £16,224
Training: 5 days training and a 2-day Induction programme.
Contract: Permanent
Hours: Part‑time 24.75 Hours
Shift: Flexibility required; part of shift work and weekend working are involved. Hours include late shift 13:30‑20:30 and Saturday 08:50‑17:30. If appointed to a relief post, a contractual commitment to work, when required by the company, up to a maximum of 13 Sunday turns per calendar year.
Responsibilities
- To provide customer information and assistance including wheelchair assists.
- Issue tickets to customers in line with the excess fares’ procedures using the relevant ticket issuing equipment.
- Check tickets and supporting documents.
- Ensure the safe operation of the automatic gateline including identifying safety hazards and opening gates when required.
- Ensure a safe environment around the gateline including cordoning off hazards and cleaning up minor spills.
- Operate the wide isle gate and set the appropriate numbers of gates for passenger flows in each direction.
- Assist with customer direction and queue management to control any build‑up of customers in the gateline vicinity.
- Carry out queue busting duties as required.
- Identify queue lengths against pre‑set limits and determine when to open all gates to improve flow rates.
- Empty ticket hoppers, dispose of tickets collected and clean the gates and associated plant equipment.
Skills and Qualifications
To be successful in this role you will demonstrate a commitment to exceeding customer expectations, total confidence and ability to deal with conflict situations constructively, be a real team player and highly proactive. Your excellent communication skills will be evident, as will the ability to work alone when required and to demonstrate individual initiative.
No prior experience is required as training will cover induction, customer service, commercial skills, first aid, fire safety, disability awareness and conflict management.
Benefits
- Contributory Final Salary Pension scheme
- Free and reduced rate rail travel for you and your family, where applicable.
- Generous holiday allowance
- 3% commission on ticket sales
- Hapi benefits package
EEO Statement
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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