Hours & Working Pattern
Seasonal, flexible, weekends. This is a zero‑hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.
Role Overview
Reporting to the Welcome Manager, you will be part of a team working at Lacock Abbey & House. Your day‑to‑day responsibilities include delivering a great all‑round customer service experience, answering visitor queries, listening to visitor needs and sharing the right information.
You will ensure visitors have the best day they can and be involved in different aspects of the visitor experience, from key property events to social media promotion.
Ideal Candidate
- Customer focused with an understanding of the importance of great service
- A team player, but also able to work on your own initiative
- Well organised and adaptable
- Willing to learn new skills
- Positive attitude
Benefits
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts (gym memberships, shopping discount codes, cinema discounts)
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
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