We are looking for a motivated and enthusiastic Digital Help Desk Apprentice to join our growing team. This is an exciting opportunity for someone eager to start a career in IT and technology while gaining real-world, hands‑on experience alongside a recognised qualification.
You will become a key part of our support team—helping customers resolve IT issues, developing your technical skills, and learning from experienced professionals in a supportive and fast‑paced environment.
No previous commercial IT experience is required—just a genuine passion for technology, curiosity, and a strong willingness to learn.
Responsibilities
- Provide responsive first‑line IT support to customers via telephone, email, and remote support tools, ensuring issues are handled quickly and professionally.
- Log, track, and manage incoming support requests using a service desk system, maintaining clear and accurate records at all times.
- Troubleshoot and resolve a wide range of common hardware, software, and network connectivity issues.
- Escalate more complex or technical problems to senior engineers, ensuring smooth handover and clear communication.
- Assist with the setup, configuration, and deployment of laptops, desktops, mobile devices, and user accounts.
- Support users with everyday IT needs including password resets, access permissions, and account management tasks.
- Contribute to onboarding and offboarding processes by preparing devices, accounts, and system access for new and departing users.
- Take part in IT projects and customer installations while continuously building your technical knowledge through structured apprenticeship training and hands‑on experience.
Desirable skills
- A genuine enthusiasm for technology.
- Friendly, confident, and approachable communication style.
- Strong logical thinking and problem‑solving ability.
- A proactive learner who is eager to develop new technical skills and grow within the IT industry.
- Strong sense of responsibility and ownership of your work.
- Excellent attention to detail, ensuring accurate logging of information.
- Calm, patient, and resilient when dealing with technical issues or pressure situations, always maintaining a positive attitude.
Working hours
35 hours per week, Monday to Friday.
Benefits
- Competitive apprentice salary with regular reviews.
- Dedicated mentoring and support throughout your apprenticeship.
- Company pension scheme.
- 28 days holiday allowance plus public holidays.
- Flexible working arrangements where appropriate.
- Hybrid working opportunities as the role develops.
- Access to training courses, certifications, and professional development.
- Modern equipment and tools to support your role.
- Casual dress code.
- Opportunities for progression into permanent and senior technical roles.
- Exposure to the latest technologies and cloud platforms.
- The opportunity to grow your career alongside a rapidly growing technology business.
Future prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
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