Restaurant Team Member

Restaurant Team Member

Location: W3 0PA

Salary: Hourly paid

Job Type: Full-time

Qualifications

You will be a positive team player with previous customer service experience within a dynamic, fast-paced environment. You possess excellent communication skills, focus on the customer, and flexibility to work a range of hours including early mornings, afternoons, evenings and weekends.

Key Responsibilities

• Welcoming every customer with a smile and being genuinely friendly at all times
• Delivering fast, friendly and accurate service to all customers
• Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager
• Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
• Carry out temperature checks and record as per company process
• Complete daily and weekly cleaning schedules as per cleaning chart
• Follow critical standards for raw and finished product quality, service speed, cleanliness and sanitation
• Adhere to restaurant performance standards for crew stations and as per shift manager directions
• Be aware of the goals and targets of the restaurant so that your actions contribute towards achieving them
• Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations
• Report all work-related near misses, injuries and illnesses as soon as possible
• Follow correct procedures and reasonable instructions, including wearing Personal Protective Equipment (PPE) when instructed

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