Customer and Trading Manager – Nightshift

Responsibilities

• Leading a team overnight to deliver all replenishment activities across the store while prioritising deliveries, organising the warehouse and replenishing shelves.
• Running full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
• Ensuring that standards are brilliant come morning so the store is ready to serve customers.
• People management includes managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (Our nightshifts typically run from 22:00 until 08:00).

Qualifications

• Someone comfortable with nightshift working and adapted to physical/mental impact, understands importance of safe environment for team.
• Previous line management responsibilities in a fast-paced, operational environment.
• Resilience to mental and physical demands of working nights.
• Provides brilliant customer service and coaches a team to do the same.
• Has experience delivering and monitoring KPI’s or other performance indicators.
• Can manage disciplinaries, performance issues or other employee relations issues.
• Leads operations and is comfortable doing so alone in absence of senior management.
• Puts inclusivity at heart of everything they do.

Essential Criteria

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment – motivated, driven performance and kept operations running smoothly.
• Operational leadership skills – taken responsibility for store operations in absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs – sales, availability, customer satisfaction or colleague engagement.
• Has managed employee relations issues, including performance and absence management.
• Desirable – Has worked night shifts in a high-volume, operational environment – adapted to physical/mental demands and created a safe, supportive atmosphere for team during out-of-hours trading.

Benefits

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

• Discount card – 10% discount on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount at Sainsbury’s every Friday and Saturday.
• An annual bonus scheme based on our performance.
• Free food and hot drinks provided for colleagues in all stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4-7.5% of your pension contributions.
• Sainsbury’s share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like-minded people to help fulfil your potential.
• Our Cycle to Work scheme gives you opportunity to hire a new bike and cycling equipment, while saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

EEO and Reasonable Adjustments

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

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