Location: 2 Eastgate Street, Gloucester, United Kingdom, GL1 1PA
Salary: £13.72 per hour + an on-target bonus of 15%
Working Hours: 12 hours across 2 to 3 days per week, including weekends on a rotation basis.
Job Description
As a Retail Customer Advisor at Three UK, you will support customers, promote products, meet sales targets, and contribute to a positive store environment.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for mobile or network‑related enquiries, ensuring prompt resolutions.
Qualifications
- Customer Focused: Passionate about delivering exceptional customer service and understanding customer needs.
- Team Collaboration: Able to work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full mandatory retail and technical training will be provided, so prior experience or product knowledge is not required.
Benefits
Competitive pay and monthly bonus, plus attractive benefits: up to 31 days annual leave (plus 2 bank holidays), health and well‑being support, personalised benefits such as discounts, vouchers, pension, and extensive learning & development opportunities.
Accessibility & Inclusion Statement
Three inclusive recruitment practices are in place. Reasonable adjustments – for instance, extended test time, breaks between assessments, sign language interpreter, or assistive technology – can be requested. Contact your recruiter or email jobs@three.co.uk for assistance.
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