The Opportunity
Gentrack are currently hiring an Operations Manager to support the Product Development team’s operational function. This role will oversee key activities across product development and customer projects, reporting progress and driving decision‑making with leadership to ensure the team is set up for future success. The role can make a high‑value impact by looking for improvement areas and working closely with leadership and the team on the ground to influence how Gentrack develops its new g2 platform and collaborates across the wider business.
This role will support the Head of Operations in managing operations for the Chief Technology Officer and Chief of Products and their respective portfolios. The role will either own or support key operational activities including:
- Embedded across core product teams, understanding improvement areas and problem solving with leadership
- Oversight and program management of key streams of work for g2 and Product Development programs, reporting progress to stakeholders and leadership
- Support resource management and budget oversight for Product Development, including timesheet governance for inter‑functional cross‑charges
- Review and revise internal processes, documenting them for retention and onboarding new employees
- Act as a conduit between Gentrack Development, Product, Delivery Engineering and cross‑functional teams such as marketing, sales
- Decide and secure alignment on objectives of program delivery: scope, quality, resources, budget and timeline
The Specifics
- Own oversight of key streams for Product Development priorities, coordinating with stream leads and reporting progress
- Proactively identify improvement areas and problem‑solve to drive high‑impact solutions
- Create, track and share operational reporting across the Product Development function to drive alignment with the broader team and executive leaders
- Ensure efficiency on Product Development costs, including budget oversight and governance across inter‑team charges through timesheet data
- Lead and collaborate to design, build and roll out business‑wide operational processes
- Communicate progress, performance, and key milestones to stakeholders and the executive team
- Support updates on g2 program work and OKR deliverables, presenting these to the business as required
- Provide program reporting for varied stakeholders across the business
- Support decision making to coordinate and prioritise resources across projects
What we’re looking for
- Minimum of 5 years of operations or program management experience in a fast‑paced environment and proven experience in a similar role
- Experience with Jira Discovery and Project
- Exceptional stakeholder management skills and ability to influence and get positive outcomes from different personalities effectively
- Strong communication and presentation skills, including ability to create visual reporting such as dashboards and progress summaries
- Commercial mindset, understanding business outcomes to evaluate priorities and drive decision making
- Understanding of product development practices and/or industry experience in the utility sector is highly valued
- An open‑minded consultative approach with the ability to give and receive positive and constructive feedback
What we offer
- Personal growth – leadership, commercial acumen and technical excellence
- Part of a global, high‑growth organization with a career path to match
- A vibrant culture full of people passionate about transformation and making a difference – one team, collaborative ethos
- A competitive reward package that truly awards top talent
- A chance to make a true impact on society and the planet
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