Service Manager

Service House, West Mayne, Basildon, Essex, SS15 6RW United Kingdom

Are you an experienced Service Manager with the ambition to grow your career with a long‑standing Essex‑based automotive retailer? You should have a minimum of 2 years previous automotive experience and a desire to be innovative, inspiring and mentoring in your new role.

Salary expectations – OTE £65,000.00 depending on experience, uncapped.

Key Requirements

• Previous experience in a service management role and within the automotive industry
• Passion for customer service and the ability to develop rapport and trust with customers and staff alike to resolve any conflicting situations calmly and reasonably
• Enjoy working in a fast‑paced environment and recognise individual responsibility to contribute to the performance and success of the overall team
• Able to keep up to date with complex information, proven selling skills and good analytical and problem‑solving skills
• Excellent administration and organisational skills, with great diary management and ensuring updates are completed within agreed timeframes
• Strong desire to succeed and a commitment to ensuring the team is the best

Responsibilities

• Ensure all customer vehicles are fully repaired and serviced according to Toomey Motor Group and manufacturer standards and within agreed time frames
• Communicate with the customer regarding the repairs and any additional work required, providing excellent customer service and duty of care
• Maintain thorough knowledge of the complete product range and be aware of our competitors
• Provide guidance and training to each team member to improve their performance and to ensure that all technicians are doing their jobs effectively and confidently, collaborating as a team
• Monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring complete customer satisfaction
• Allocate technicians to jobs according to skill set
• Ensure customer vehicles are handled with care whilst in the service workshop and that all cars are cleaned and valeted, ready for handover to customer at agreed time frames

Benefits

• Company car
• Company pension
• Employee discount
• Free parking
• On‑site parking
• Perkbox access

Schedule

Hours: Monday‑Friday 8.00am – 18.00pmWeekends – Discussed at interviewHoliday – 23 days plus bank holidays

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