Job Description
Senior Medical Secretary (Private Services)
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Location: Birmingham
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Contract Type: Permanent
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Salary: £30,000 – £35,000
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Start Date: ASAP
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About the Role
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Our client is seeking an experienced Senior Medical Secretary to lead and coordinate the administrative function across its growing private healthcare services.
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This is an exciting opportunity for a highly organised and proactive individual to manage a team of Patient Pathway Coordinators, ensuring the smooth delivery of patient booking, pathway management, and administrative processes for both self-pay and insured patients. The successful candidate will play a key role in driving service excellence, supporting operational performance, and enhancing the patient experience.
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Key Responsibilities
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- nLead, supervise, and support a team of Patient Pathway Coordinatorsn
- nManage administrative workloads and ensure appropriate service covern
- nMonitor referrals, inboxes, clinic activity, and booking performancen
- nBuild and manage clinic rotas across private servicesn
- nAct as the first point of contact for B2B partners and external agenciesn
- nCoordinate patient journeys from referral through to treatment and follow-upn
- nSupport patient bookings, payments, investigations, results, and correspondencen
- nMonitor key systems including Semble, IRIS, and Apollo Radiologyn
- nHandle patient queries, concerns, and complaints professionally and efficientlyn
- nLead staff induction, training, appraisals, and performance managementn
- nWork collaboratively with clinical, operational, IT, finance, and support teamsn
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What We’re Looking For
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Essential
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- nPrevious experience in a senior medical secretary, healthcare administration, or team leader rolen
- nStrong understanding of private healthcare administrative processesn
- nExperience managing patient pathways and clinic bookingsn
- nExcellent organisational and workload management skillsn
- nStrong communication skills with the ability to engage confidently with patients, clinicians, and external stakeholdersn
- nExperience using Microsoft Office applicationsn
- nKnowledge of healthcare confidentiality and data protection requirementsn
- nAbility to work independently and make decisions in a fast-paced environmentn
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Desirable
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- nExperience supervising or line managing administrative teamsn
- nExperience using Semble, IRIS, Apollo Radiology, or similar healthcare systemsn
- nNVQ Level 3 in Business Administration, Team Leadership, Customer Care, or equivalentn
- nPrevious experience within private healthcare servicesn
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If you are an experienced Medical Secretary or Healthcare Administrator looking to take the next step into a leadership role, we would welcome a confidential discussion.
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