Job Description
Patient Care Advisor
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Location: GP Practice / Primary Care Setting
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Contract Type: Full-Time
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Salary: £13.68 an hour
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Start Date: As soon as possible
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About the Role
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We are recruiting a Patient Care Advisor to join a busy and supportive primary care team.
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This is a key front-facing role, acting as the first point of contact for patients and ensuring they receive a professional, efficient, and compassionate service. You will play an essential part in supporting both clinical and administrative functions within the practice.
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Key Responsibilities
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Reception & Front Desk
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- nWelcome patients and visitors in a professional and approachable mannern
- nManage appointment bookings, repeat prescriptions, and home visit requestsn
- nDirect patients to the appropriate healthcare professional or servicen
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Administrative Support
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- nHandle incoming and outgoing communicationsn
- nProcess scanning, filing, and data entry tasksn
- nManage online requests via SystmConnect and clinical systems such as SystmOnen
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Communication
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- nProvide clear, effective communication with patients, carers, and clinical staffn
- nMaintain confidentiality and handle sensitive information appropriatelyn
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Operational Duties
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- nSupport opening and closing of the premisesn
- nEnsure adherence to security protocolsn
- nMaintain tidy and organised clinical and reception areasn
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You will also participate in a rota covering reception, switchboard, and administrative duties, with flexibility to support evenings and occasional weekend sessions where required.
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What We’re Looking For
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- nStrong communication and interpersonal skillsn
- nConfident IT skills, including use of clinical systemsn
- nAbility to remain calm and organised in a fast-paced environmentn
- nA proactive and flexible approach to team workingn
- nCommitment to confidentiality, equality, and professional standardsn
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Desirable
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- nExperience working in an NHS or primary care settingn
- nKnowledge of SystmOne or similar clinical systemsn
- nNVQ Level 2/3 in Customer Service or Business Administrationn
- nUnderstanding of NHS processes and medical terminologyn
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