Network Support Analyst

A leading managed services provider is looking for a Network Support Analyst to join its growing support team. This is an excellent opportunity for someone with a strong networking foundation who enjoys troubleshooting technical issues and delivering excellent customer service.

This is a predominantly remote role, with occasional travel to customer sites across the Manchester and Liverpool area, making it ideal for candidates based in the North West

.What you’ll be doi

• ngAct as the first point of contact for technical incidents and service request
• s.Log, prioritise and manage tickets through an ITSM platform, ensuring SLA targets are me
• t.Troubleshoot network, connectivity, hardware and software issues, resolving incidents where possible or escalating to 2nd Line Suppor
• t.Monitor customer environments using network monitoring tools and respond proactively to alert
• s.Perform routine maintenance, updates and health checks across managed environment
• s.Maintain clear technical documentation, knowledge articles and ticket record
• s.Follow security best practices and identify potential risks or compliance issue

s.What we’re looking

• forPrevious experience in a 1st Line Support, Service Desk or Technical Support ro
• le.Good understanding of networking fundamentals including routing, switching, TCP/IP and connectivity troubleshooti
• ng.Experience using ITSM/ticketing systems in an SLA-driven environme
• nt.Strong customer service and communication skil
• ls.A networking certification such as Cisco CCNA, CompTIA Network+ or Juniper JNCIA, or currently working towards o

ne.Desir

• ableITIL Foundat
• ion.Experience within a Managed Service Provider (MSP) environm
• ent.Exposure to Cisco, Juniper, Fortinet or Palo Alto technolog
• ies.Experience with network monitoring and alerting to

ols.What’s on

• offerOn-call allow
• ance.Remote working with occasional customer site vi
• sits.Ongoing training and certification sup
• port.Clear career progression into 2nd Line Network Sup

port….