Field-Based Customer Success Manager

Company: Express Recruitment
Apply for the Field-Based Customer Success Manager
Location: East Midlands
Job Description:

Express Recruitment are proud to be working in partnership with a market-leading science business who are looking to recruit a proactive and self-motivated Customer Success Manager to support their growing client base across the UK.

This is an exciting opportunity to join an innovative and environmentally conscious company at the forefront of sustainable solutions, helping businesses transition away from harmful chemical technologies.

The successful candidate ideally be based in the Midlands, and will play a key role in supporting customers on-site throughout the UK, driving product adoption, building strong long-term relationships, and ensuring clients achieve maximum value from the company’s products and services.

In return, the successful candidate will receive a salary of up to £38,000 per annum, alongside a Tesla company car, remote working, annual bonus scheme worth up to 10%, pension, medi-care cashback plan, sick pay, and genuine long-term progression opportunities within a rapidly growing organisation.

Skills & Experience

  • Previous experience within a Customer Success, Account Management or B2B Sales role
  • Strong relationship-building and customer service skills
  • Proven experience working in a field-based or client-facing environment
  • Excellent organisational and problem-solving abilities
  • Full UK driving licence and willingness to travel as required

Roles & Responsibilities

  • Support new customers through onboarding and product implementation processes
  • Build and maintain strong relationships with customers across multiple sites
  • Deliver product training and ongoing support both remotely and on-site
  • Manage customer trials and ensure successful product adoption and engagement
  • Resolve customer issues effectively whilst working closely with internal teams

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates. We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on https://bit.ly/3IaEnI7 Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.

Job Location

Remote

Salary

Up to £38,000 per annum + Bonus + Tesla Company Car

Job Type and Hours

Remote / Field Based (Midlands) with nationwide travel

How to Apply

Interested candidates can send their resumes to jobs@express-recruitment.co.uk mentioning the Job Title in the subject line. Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future. This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.

Posted: July 9th, 2026