Customer Account Executive
Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK, employing over 1,000 people across 27 sites in the UK, Europe, America and Australia. The company prides itself on quality, efficiency, ethical practices, and low environmental impact, whilst remaining innovative and dynamic. Reflex Labels is now looking for a proactive and customer-focused Customer Account Executive to join our team in Newcastle.
This role offers a fantastic opportunity for someone looking to build a career in account management within a technical manufacturing environment, taking ownership of customer accounts, stock planning, and label specifications.
Location: Newcastle, UK
Position Type: Full-Time, Permanent
Working Hours: Monday to Friday 09:00 -17:00
Roles and Responsibilities
- Managing a portfolio of customer accounts, acting as their main point of contact
- Building strong relationships and delivering a high level of customer service
- Overseeing orders end-to-end, from enquiry through to delivery
- Supporting stock forecasting and demand planning to ensure consistent supply
- Managing and maintaining technical label specifications, ensuring accuracy and compliance
- Collaborating with production, planning, and technical teams to meet customer requirements
- Complaint Resolution, Investigate and resolve customer complaints quickly and with professionalism, addressing issues such as late deliveries, incorrect orders, or faulty products.
- Data Entry & Reporting, Complete daily data entry tasks and manage weekly stock sheets to ensure accurate records are maintained.
Required Skills & Experience:
- Strong communication and relationship-building skills
- Highly organised with the ability to manage multiple priorities
- A proactive, problem-solving mindset
- Confidence working with data and attention to detail (especially around specifications)
- A team player with the ability to take ownership of accounts
- Experience in print/labels is a bonus — but full training is provided
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