Head of Technology UKI

Job Description

Head of Technology, UKILocation: Staines, London, or ManchesterEmployment type: Permanent, Full‑time, Hybrid

Key Responsibilities

• Lead the technology strategy for the area, ensuring alignment with the wider Bupa Group IT and UK Insurance directions.
• Partner with senior leaders to enable growth, improve the customer experience, and support operational excellence.
• Provide expert guidance on emerging trends, including AI, automation, cloud, and cyber security.
• Embed product‑centric, agile ways of working by establishing cross‑functional teams that deliver value faster.
• Oversee the delivery of large technology programmes and digital transformation initiatives, ensuring they are on time, on budget, and meet quality expectations.
• Drive the modernisation of core systems so they are resilient, scalable, and easier for colleagues and customers to use.
• Encourage the adoption of data, automation and AI capabilities to unlock efficiency and new opportunities.
• Lead service excellence, ensuring platforms stay stable, available, and well‑maintained.
• Own incident, problem and change management across the technology estate, reducing risks and improving experience.
• Build strong relationships with vendors and partners to maximise value and support performance.
• Ensure compliance with cyber security, regulatory and governance standards.
• Create an inclusive, collaborative and high‑performing culture, developing talent and supporting wellbeing across the team.

What We’re Looking For

• Senior IT leadership experience, ideally in a regulated industry such as insurance or financial services.
• Proven track record in shaping technology strategy, delivering digital transformation and overseeing IT service operations.
• Confidence in establishing product‑centric ways of working at scale, delivering clear and measurable impact.
• Strong knowledge of cloud services, digital platforms, data and AI technologies.
• Experience influencing senior stakeholders and managing complex vendor and partner ecosystems.
• Degree in Engineering, Computer Science or a related field (advanced degree an advantage).
• Excellent communication skills with the ability to simplify complexity and bring people together.
• Strategic thinking combined with a practical, delivery‑focused mindset.
• Experience leading teams through modern software development practices and agile environments.
• Passion for developing diverse talent and supporting meaningful career growth across technology teams.

Benefits

• 25 days holiday, increasing with length of service, with the option to buy or sell.
• Enhanced pension and life insurance.
• Private medical insurance.
• Access to health and wellbeing services.
• Discounts on Bupa products and services.

Bupa is a Level 2 Disability Confident Employer. We aim to offer an interview or assessment to every disabled applicant who meets the minimum criteria for the role and provide reasonable adjustments as part of our recruitment process to anyone that needs them.

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