Job Description
Job Overview
The Head of ICT and Digital Services will lead a major transformation programme within a large organisation based in the West Midlands. This permanent role offers a salary of £120,000 to £140,000 per annum and requires strategic direction across all technology, data and digital functions. Key responsibilities include designing and executing a step‑change in digital capability, overseeing the operating model and improving ICT service delivery. The post holder must orchestrate complex organisational change, aligning technology, people and governance processes; strong leadership and programme management skills are essential for delivering defined outcomes and timelines. An alternative fixed‑term appointment is also available, lasting until April 2028, with a similar mandate to design, mobilise and deliver a step‑change in digital capability, operating model and ICT service performance.
Key Responsibilities
- Provide strategic leadership for all ICT, digital and data services
- Lead the development and execution of a defined transformation programme, delivering against agreed outcomes, timelines and benefits
- Orchestrate complex organisational change, aligning technology, people, processes and governance
- Ensure cyber resilience, robust data governance and secure service delivery
- Oversee ICT operations, architecture, applications, infrastructure and service delivery
- Manage significant revenue budgets and capital investment aligned to transformation objectives
- Build effective relationships across senior leadership, partners and delivery stakeholders
Candidate Profile
- Significant senior leadership experience within ICT in large, complex organisations
- Demonstrable experience across both public and private sector environments
- Proven track record of leading and directing major organisational transformation programmes, including:
- Mergers and acquisitions
- Multi‑site/multi‑organisation outsourcing or insourcing
- Orchestrating complex, enterprise‑wide change programmes
- Strong commercial, financial and strategic capability
- Experience leading geographically dispersed, multi‑disciplinary teams
- Outstanding communication, influencing and stakeholder management skills, with credibility at executive and board level
- Relevant professional accreditation (e.g. Chartered IT Professional or equivalent), or commitment to achieve
Benefits
- £120,000 – £140,000
- Senior Benefits Package
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