Job Description
Are you a strategic thinker with a passion for building exceptional client relationships? Do you thrive in a fast-paced, creative environment where collaboration and innovation are at the heart of everything you do? If so, we’d love to hear from you.
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Our client is a creative marketing consultancy specialising in real estate, delivering services including Customer Experience, Digital, Placemaking, Marketing and Communications.
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We’re looking for a Client Relationship Director to join their dynamic team and lead the Client Service function. This is a pivotal role, where you’ll shape client strategy, inspire your team, and deliver a best-in‑class experience for some of the most exciting brands in property and placemaking.
nWhat You’ll Don
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- Be the primary point of contact for top-tier clients, ensuring satisfaction and long-term partnerships.
- Champion client needs within the agency and oversee strategic account plans.
- Lead and mentor the Client Service team, fostering a culture of collaboration and excellence.
- Drive project delivery, ensuring timelines, budgets, and quality standards are met.
- Identify opportunities for growth through upselling and cross‑selling.
- Represent at industry events and support new business pitches.
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nWhat We’re Looking Forn
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- Experience: 8+ years in agency and client management, with a proven track record of client satisfaction and team leadership.
- Expertise: Strong understanding of property, placemaking, and the role of marketing in driving growth.
- Skills: Exceptional communication, commercial acumen, and the ability to inspire both clients and teams.
- Mindset: Strategic, collaborative, and passionate about delivering excellence.
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nWhy Join?n
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- Work with a creative, forward-thinking team that values innovation and growth.
- Play a key role in shaping client relationships and driving business success.
- Competitive salary, benefits, and opportunities for professional development.
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