Chief Strategy Officer

Job Description

Join the NHS Business Services Authority as our Chief Strategy Officer, a pivotal executive role shaping strategy in a high-impact organisation that touches millions of lives every day.

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Reporting to the CEO, you will lead the development and delivery of NHSBSA’s strategy, ensuring high quality, efficient national services that deliver value for taxpayers and support frontline care. A trusted advisor to the CEO and Board, you will bring insight, innovation and commercial acumen to drive growth, transformation and long‑term success.

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Location: Leeds, Newcastle or Eastbourne (with regular travel to Newcastle).

nWhat we offern

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• 27 days annual leave

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• Excellent pension, 23.7% employer contribution

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• NHS Car Lease Scheme

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• Access to a wide range of benefits and high‑street discounts

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nResponsibilitiesn

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• Lead strategic direction and accountability with the Board, shaping the vision, long‑term strategy and annual business plans.

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• Develop and implement strategies to manage the NHSBSA reputation with key stakeholders.

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• Head a multidisciplinary directorate to deliver strategic priorities and transformation programmes across the organisation and wider NHS landscape.

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• Drive customer strategy and service improvement, ensuring the NHSBSA proposition is clear, customer‑focused and effectively communicated.

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• Collaborate with business leaders to analyse strategic initiatives, devise actionable plans and monitor execution.

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• Provide risk and assurance oversight, including the risk management framework, internal audit relationships and performance reporting.

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• Lead system‑wide innovation and organisational culture changes aligned with national plans and Secretary of State priorities.

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• Facilitate taxpayer value initiatives and cabinet‑office led activities such as ALB reviews and the taxpayer value programme.

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• Build and maintain relationships with Ministers, senior NHS officials, suppliers, partners and other key stakeholders.

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nQualificationsn

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• Master’s degree level education in a relevant field or equivalent experience in a large complex organisation at board level.

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• MBA or other advanced degree desirable.

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nPersonal qualities, knowledge and skillsn

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• Detailed understanding of public sector corporate governance and critical strategic, operational and organisational initiatives.

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• Robust knowledge of the wider commercial environment and market dynamics.

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• Extensive experience at board level within NHS, regulatory or commercial settings.

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• Commercial and political astuteness, able to analyse business data and drive growth.

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• Experience developing policies, services and strategies to improve healthcare delivery.

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• Significant programme management experience at senior responsible officer or project director level.

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• Strong business acumen with excellent analytical and problem‑solving skills.

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• Track record in building professional relationships with key partners and customers.

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• Ability to present to national and local media, senior leaders and ministers.

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nExperiencen

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• Extensive executive management experience in the private or public sector at board level, within a large complex organisation.

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• Experience of partnering with local authorities, healthcare organisations and the wider public sector at senior level.

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• Proven record of leading long‑term change and transformation.

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• Strong understanding of risk management frameworks, assurance models (including three‑lines of assurance) and internal audit processes.

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• Successful management of business programmes producing national benefits, such as cost reduction or process improvement.

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• Experience commissioning rigorous, commercially based service contract arrangements.

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