Job Description
hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this role.
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Primary Details
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Time Type: Full time
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Worker Type: Employee
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The purpose of this role is to manage and enhance a team responsible for chasing, settling, and allocating debtor transactions within the Credit Control department. This role involves overseeing the day-to-day operations of the team, ensuring workflow efficiency, and reducing outstanding debt. Additionally, the role requires providing leadership, direction, and coordination to achieve targets and goals in credit control activities.
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Credit Control Team Leader
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- nChelmsfordn
- n12 Months Secondment, full time (hybrid)n
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The opportunity
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This is an exciting opportunity to join our Chelmsford based Credit Control team as a Team Leader on 12 Months Secondment basis.
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About QBE
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At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
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We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
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What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
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The opportunity:
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- nManaging and leading a team and ensure high standards of performance are met.n
- nTrack potential and future bad debtors, aged debt, and cash collection issues to maximise recovery.n
- nProvide 1st level escalation for daily problem-solving and support team members on specific issues.n
- nEnsure timely and accurate collection of unsettled debt for effective credit control.n
- nGenerate detailed monthly reports on team achievements and areas of concern to inform decision-making.n
- nBuild and maintain good working relationships with internal and external stakeholders.n
- nDevelop and implement credit control strategies aligned with business goals.n
- nMonitor processes and procedures to ensure adherence to internal service standards.n
- nSet monthly collection targets and monitor individual team members' progress.n
- nFoster a culture of continuous improvement, accountability, and collaboration within the team.n
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About you:
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- nStrong Stakeholder Managementn
- nExperience in the insurance industry is not essentialn
- nProven track record in team management with emphasis on qualityn
- nExperience in credit control, customer service, and managing complex relationships.n
- nExperience working with senior management.n
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Benefits
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We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you!
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- n30 days holiday a year with the option to buy up to 2 additional days. n
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- nFlexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. n
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- nPension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. n
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- nPrivate medical insurance – we fund fully comprehensive private medical cover for you and all the family. n
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- nFamily friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent. n
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- nShort term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad. n
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- nSustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own. n
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- nCycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000. n
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To learn more about benefits of working with us, click Rewarding our people – QBE European Operations
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Awards & Recognition
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We value our employee’s experience with us and are proud to have been recognised for the following awards:
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- nInsurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year – QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year n
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- nInsurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee n
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To learn more about our achievements, click here
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How to Apply
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If you’re looking for a career that combines your expertise and your empathy, click Apply today.
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Your career. At the heart of it.
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Skills:
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Account Reconciliations, Adaptability, Communication, Critical Thinking, Customer Service, Customer Value Management, Financial Data Reporting, Financial Products, High Accuracy, Intentional collaboration, Managing performance, Payment Systems, Risk Management, Strategic Leadership, Team Management
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How to Apply:
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To submit your application, click “Apply” and follow the step by step process.
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Equal Employment Opportunity:
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QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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