Data Center Technician (London)

Job Description

hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role.

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***DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.***

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 nData Center Technician

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Onsite in Client’s Data Centre (West London area) Working Hours: 0800 to 1600 Monday to Friday (with on-call availability for 24/7 support) Security Clearance: UK nationals only for SC clearance (British passport, no dual nationality, 5 years continuous UK residency)

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Primary Objective

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Leads and manages the data centre operations team, ensuring 24/7 reliability, security, and performance of physical and virtual infrastructure. Combines hands-on technical expertise with people leadership, operational planning, and stakeholder management. Acts as the primary point of accountability for all data centre operations, maintenance, and incident response activities.

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Key Responsibilities nLeadership & Team Management

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• nManage, mentor, and develop a team of data centre technicians, including performance reviews, shift scheduling, and skills developmentn

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• nSet team objectives and KPIs aligned with client SLAs and operational targetsn

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• nConduct regular one-to-ones, team meetings, and performance appraisalsn

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• nManage on-call rotas and ensure adequate coverage for 24/7 support requirementsn

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• nFoster a culture of accountability, continuous improvement, and safetyn

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Infrastructure Management

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• nOversee the installation, configuration, and maintenance of servers, networking devices, and storage equipmentn

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• nEnsure all hardware deployments follow documented procedures and change management processesn

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• nManage structured cabling infrastructure to maintain standards and support scalabilityn

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System Monitoring & Environmental Controls

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• nOversee monitoring of environmental controls (HVAC, temperature, humidity) and power systems (generators, UPS) to ensure optimal operating conditionsn

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• nEnsure proactive alerting and response procedures are in place for environmental anomaliesn

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• nManage capacity planning for power, cooling, and physical spacen

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Incident Response & Troubleshooting

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• nAct as escalation point for critical infrastructure incidentsn

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• nEnsure the team operates as effective first responders to identify, troubleshoot, and resolve hardware and network issuesn

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• nLead post-incident reviews and ensure root cause analysis is completed and actions implementedn

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Maintenance & Security

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• nPlan and schedule routine and preventive maintenance on all infrastructuren

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• nEnsure adherence to physical security protocols, access control procedures, and data centre standardsn

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• nCoordinate planned maintenance windows with the client and internal teamsn

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Stakeholder & Vendor Management

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• nAct as primary point of contact for client data centre operationsn

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• nAttend and contribute to service review meetings, providing operational reporting and insightsn

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• nCoordinate with third-party suppliers for equipment procurement, maintenance contracts, and SLA adherencen

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• nManage vendor relationships and hold suppliers accountable to agreed service levelsn

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Operational Planning & Budget

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• nManage operational budgets for equipment, maintenance, and consumablesn

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• nConduct capacity planning and provide recommendations for infrastructure investmentn

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• nDevelop and maintain forward schedules of change and maintenance plansn

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Documentation, Reporting & Governance

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• nMaintain accurate documentation including inventory records, change management logs, and incident reportsn

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• nProduce regular operational reports covering uptime, incidents, capacity, and SLA performancen

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• nEnsure compliance with data centre standards (e.g., Uptime Institute Tier classifications), health & safety regulations, and audit requirementsn

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Continuous Improvement

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• nIdentify and implement process improvements to enhance efficiency, reduce downtime, and improve service deliveryn

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• nDrive adoption of best practices across the teamn

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• nContribute to the development of operational procedures, runbooks, and standard operating proceduresn

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Required Skills and Qualifications

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• nProven experience managing 24/7 operational environments with on-call responsibilitiesn

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Technical Knowledge

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• nDeep understanding of servers, structured cabling, and network infrastructuren

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• nStrong knowledge of data centre environmental systems (power distribution, cooling/HVAC, UPS, generators)n

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• nExperience with data centre monitoring tools and DCIM platformsn

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• nUnderstanding of virtualisation technologies (VMware, Hyper-V)n

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• nKnowledge of change management, incident management, and ITIL processesn

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Leadership & Management Skills

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• nProven people management experience including performance management, team development, and rota planningn

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• nStrong stakeholder engagement and client-facing communication skillsn

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• nBudget management and vendor negotiation experiencen

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• nAbility to lead under pressure and manage competing prioritiesn

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Soft Skills

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• nExcellent problem-solving and decision-making abilitiesn

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• nStrong written and verbal communication skillsn

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• nAbility to work on-call and respond to critical incidents outside core hoursn

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• nCollaborative approach with the ability to influence at all levelsn

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Desirable Certifications

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• nCDCP (Certified Data Centre Professional) or CDCS (Certified Data Centre Specialist)n

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• nCDFOM (Certified Data Centre Facilities Operations Manager)n

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• nCompTIA Server+, CompTIA Network+, or CCNAn

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• nITIL Foundation (minimum)n

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 nSecurity Clearance

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Candidates must be sole UK nationals (British passport holders only, no dual nationality) and must have resided continuously in the UK for the past 5 years to meet SC clearance requirements.

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