Client Manager (London)

Job Description

hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this role.

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Primary Details

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Time Type: Full time

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Worker Type: Employee

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Client Manager

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Role Highlights

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• nLondon, with hybrid working n

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• nEnhance your career in an exciting and ever-changing environmentn

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The Opportunity

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Our Client Engagement Team are responsible for leading all aspects of QBE’s relationship with some of our largest clients and prospects across Europe.

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We currently have an exciting opportunity for a Client Manager to join this growing team. We're interested in speaking to individuals who have the experience, drive and ambition to further develop our capabilities and value proposition.

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About QBE  

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At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.  

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We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

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What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. 

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Your New Role

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• nAct as the visible leader for key clients and brokers, overseeing delivery, tracking performance and acting as a point of escalationn

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• nLead cross-functional teams to develop and deliver strategic client and prospect plans, managing activity through to completionn

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• nEnsure a strong understanding of client and broker objectives, aligning QBE’s value proposition to drive growth and retentionn

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• nPartner with Broker Distribution, Underwriting, Marketing and Bid teams to deliver consistent messaging and high-quality client materialsn

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• nEmbed and evolve a client engagement approach across European Operations, driving continuous improvement in client deliveryn

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• nManage client and broker feedback, identifying root causes and leading actions to enhance performance and relationshipsn

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• nStay informed on market developments, using insight to maintain high standards and strengthen QBE’s competitive positionn

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• nContribute to strategic initiatives and projects that support broader business objectivesn

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About You

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• nProven experience in a similar, high-profile role supporting large or complex clientsn

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• nStrong technical insurance expertise, with experience across non-conventional and multinational programmesn

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• nConfident communicator, able to simplify complex concepts and present effectively to senior stakeholdersn

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• nExperience leading cross-functional teams across pitches, account planning, stewardship and client feedbackn

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• nComfortable in a matrix environment, building strong internal and external relationships and supporting colleagues to deliver valuen

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• nStrong understanding of client, broker and market dynamics, with insight to shape and evolve client propositionsn

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Benefits   

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We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

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As well as the benefits below we also offer an extensive choice of other options to suit you!   

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• 30 days holiday a year with the option to buy up to 2 additional days.  

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• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.  

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• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.  

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To learn more about benefits of working with us, click  Rewarding our people – QBE European Operations  

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Awards & Recognition 

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We value our employee’s experience with us and are proud to have been recognised for the following awards: 

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Insurance Post British Insurance Awards 2025:

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• Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year – QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year – Chris Wallace, Executive Director UK insurance

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To learn more about our achievements, click here   

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Apply now and let’s make it happen!   

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If you’re looking for a career that combines your expertise and your empathy, click Apply today.

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Your career. At the heart of it.  

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Skills:

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Business Development, Coaching for success, Communication, Critical Thinking, Customer Value Management, Distribution Management, Influencing, Influencing Others (Inactive), Intentional collaboration, Managing performance, Navigating ambiguity, Risk Management, Stakeholder Management, Strategic Planning, Strategic Thinking

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How to Apply:

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To submit your application, click “Apply” and follow the step by step process.

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Equal Employment Opportunity:

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QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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