Account Manager (London)

Job Description

hackajob is collaborating with Colt Technology Services to connect them with exceptional professionals for this role.

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Why we need this role

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We are strengthening support for our largest and most complex global customers by introducing a Senior Sales Associate role.

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This role focuses on providing deep commercial, operational, and stakeholder support to a small number of top-tier, high-value accounts, partnering closely with Account Executives (AEs) to deliver consistent revenue growth, strong customer outcomes, and a best‑in‑class customer experience.

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The Senior Sales Associate manages increased complexity, scale, and senior‑level engagement while remaining an individual contributor role, with no people management or hierarchical responsibility over Sales Associates.

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The Senior Sales Associate focuses on:

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• Supporting the AE in managing large, complex, and global customers

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• Owning and driving high‑value and complex commercial activities

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• Engaging with senior customer stakeholders and internal leadership

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• Ensuring rigorous execution across renewals, rerates, and transactional activity for strategic accounts

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This role is well‑suited for a commercially experienced sales professional who thrives in complex customer environments and enjoys operating as a trusted partner to both customers and AEs.

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What you will do

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Strategic Customer Engagement & Governance

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• Partner closely with the AE to manage a small portfolio of Colt’s most strategic and complex accounts.

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• Act as a senior day‑to‑day commercial contact, building strong relationships with senior customer stakeholders and key internal teams.

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• Lead and contribute to customer governance activities such as service reviews, operational forums, and commercial touchpoints, while supporting AE‑led strategic engagements (QBRs, account planning, executive sessions).

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• Drive structured stakeholder engagement planning, ensuring alignment and effective communication across Colt and customer organisations.

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• Anticipate customer risks, dependencies, and commercial opportunities within complex, multi‑national account environments.

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Advanced Commercial Management & Opportunity Execution

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• Own and manage complex transactional and renewal-related sales activities end to end, including pricing, rerates, contract changes, and commercial negotiations.

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• Drive opportunity progression across multiple products, regions, and stakeholders in partnership with Sales Engineering, CRM, Product, Deal Pricing, Legal, and Finance.

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• Support the AE in identifying, shaping, and executing large or complex expansions, cross‑sell, and upsell opportunities.

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• Proactively manage high‑value renewals to secure retention, improve outcomes, and identify growth opportunities.

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• Ensure commercial activity aligns with customer strategy, contractual obligations, and internal governance.

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• Participate in customer meetings to progress opportunities, resolve issues, and strengthen commercial relationships.

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• Support customer satisfaction initiatives and act as a point of escalation for complex commercial queries where appropriate.

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Data, Process & Sales Excellence

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• Ensure Salesforce data for assigned customers is accurate, complete, and continuously updated to enable reliable reporting, forecasting, customer communication, and pipeline visibility.

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• Apply a disciplined approach to opportunity tracking, renewal planning, and commercial execution.

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• Share best practices and insights across the team, supporting continuous improvement in how complex accounts are managed.

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What we're looking for

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Experience

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• Proven B2B sales, account management, or commercial experience within technology, telecoms, or complex services environments.

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• Experience managing large, complex, or global customer accounts with multiple stakeholders.

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• Strong track record of supporting or owning high‑value renewals and transactional sales cycles.

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• Hands‑on experience using CRM systems (e.g. Salesforce) to manage complex pipelines and customer data.

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• Confidence working with senior internal and external stakeholders.

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Skills

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• Strong commercial acumen with the ability to navigate complexity and ambiguity.

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• Excellent stakeholder management and communication skills at multiple organisational levels.

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• Ability to manage multiple high‑value opportunities and priorities simultaneously.

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• Strong collaboration skills across sales, engineering, product, finance, and operations teams.

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• High attention to detail combined with the ability to think strategically.

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Personal Attributes

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• Proactive, self-driven, and comfortable operating with a high level of autonomy.

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• Calm and professional under pressure in complex customer situations.

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• Customer‑centric mindset with a focus on long‑term value creation.

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• Trusted, dependable partner to AEs and internal teams.

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• Curious and committed to continuous learning in products, customers, and markets.

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