Senior Associate, Production Services Application Support Analyst (Manchester)

Job Description

hackajob is collaborating with BNY to connect them with exceptional professionals for this role.

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We’re seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our team. This role is located in Manchester.

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In this role, you’ll make an impact in the following ways: 

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• nCollaborate with Engineering, business units, and client-facing teams to support BNY Pershing developed and third-party software applications in a dynamic environment.n

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• nProvide application monitoring and support to internal technical and non-technical teams, Client Support, external third-party application support groups, and users of BNY Pershing hosted applications.n

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• nInvestigate and diagnose issues arising from software, business processes, usage, or recent software releases, routing unresolved problems to relevant teams.n

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• nProactively identify opportunities to improve monitoring, investigation, and incident resolution processes using AI tools and automation to streamline workflows and enhance response times.n

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To be successful in this role, we’re seeking the following: 

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• nTechnical skills:n
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  • nExcellent SQL scripting skillsn

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  • nKnowledge of any scripting language such as PowerShell or VBScriptn

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  • nExperience of using monitoring tools such as AppD, Splunk, Grafana, Cloudprober, Moogsoftn

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  • nKnowledge of any scripting language such as PowerShell or VBScriptn

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  • nExperience of using Azure and Snowflake technologyn

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  • nKnowledge of multi-tier application architecturen

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  • nExperience of web technologies and internet based applicationsn

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  • nExperience of working with Production and Non-production environmentsn

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  • nExperience of application recovery of priority incidents with limited supportn

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  • nUnderstanding of Message Queuing (i.e. IBM WebSphere MQ or Microsoft MQ etc.)n

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  • nKnowledge of any issue/problem tracking system such as ServiceNown

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  • nCommon AI tools (e.g., Microsoft Copilot, ChatGPT, GitHub Copilot) to support troubleshooting, documentation and automationn

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  • nAI Automationn

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  • nAgentic AI n

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  • nPrompt Engineeringn

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• nSoft Skills:n
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  • nExcellent verbal and written communication skillsn

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  • nHas the right attitude towards the role and is willing to support all products and react to live problems with the utmost priority.n

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  • nDemonstrates the ability to work with cross-continental, cross-culture support teams with a proven ability to liaise and coordinate between disparate and multi-disciplined teams.n

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  • nHigh level of professionalism when communicating with external clients and internal users to resolve problems. n

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  • nTake ownership of problems and strive to bring the problem to closure whilst managing expectations.n

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  • nResults oriented, leading by example with excellent analytical and problem-solving skills.n

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  • nMaintain an attitude of continual service improvement to help suggest improvements and drive change.n

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At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

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Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

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