Job Description hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role.Location: Hybrid — Reading area (3-4 days on site per week) Type: Full-time, Permanent About DXC TechnologyDXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. We serve nearly 6,000 private and public sector clients across 70 countries, delivering powerful next-generation IT services and solutions.nHybrid — up to 3-4 days on site per weekn nnRotating shifts: 7am–3pm / 9:30am–5:30pmn nnPotential for out-of-hours on-call supportnThe Senior Application Support Engineer RolennWe are looking for a motivated Senior Applications Engineer to join our technical team to provide Applications Support to a major client for DXC.nThis role will require a strong understanding of applications support. It will be a hybrid role with elements of office-based working in the Reading area and at home.nThe role includes optimizing system performance, resolving complex production bugs, and mentoring junior staff.nProvide application lifecycle technical expertise for the support, monitoring, troubleshooting, change and enhancement of packaged and/or custom applications in accordance with contractual terms and conditions and established technical standards such as CMMI and ISO.nEngage in and provide support for transition/transformation efforts.nUndertake the full range of Service Management functions required to ensure service delivery compliance to budget, quality standards and committed service levels on an on-going basis following operational policies and processes that are compliant with industry standards, such as ISO, and best practices such as Information Technology Infrastructure Library (ITIL).nPerforming early morning checks to ensure applications are healthy before the users log in.nMonitor, diagnose and resolve technical issues related to Windows desktop and server-based applications.nPlan and execute application upgrades, security patching, and impact analysis across Production and Non-Production environments.nImplement monitoring and continual service improvement to reduce ticket volume and optimize system reliability.nProvide guidance, training, and technical coaching to junior analysts.nInvestigate Windows Event Viewer and Application log analysis to identify root causes of application errors.nCollaborate closely with other application engineers in the team as well as liaising with the client on a regular basis.n5 or more years of experience in application support, systems administration, or IT service desk environment.nAdvanced analytical problem-solving and root-cause analysis.Azure Fundamentals/Administrator), ITIL foundation, or vendor-specific CRM/ERP certifications are desirable.nUnderstanding of ServiceNow or related ITSM tooln nnAdvanced SQL skills in SQL Server and knowledge of SSRSn nnUnderstanding of operating systems, cloud platforms and basic programming integrationsn nnExperience of Dynatrace or other monitoring toolsn nnStrong working knowledge of ITIL service management processes. ITIL V4 Foundation Certification is desirablen
DXC provide a comprehensive Flex benefits scheme including investment in development, Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. …