Job Description
hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this role.
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Primary Details
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Time Type: Full time
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Worker Type: Employee
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The purpose of this role is to deliver exceptional claims service by accurately assessing policy coverage, investigating, evaluating, and negotiating assigned cases to achieve fair and efficient resolutions.
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Senior Complex Claims Adjuster – Marine and Energy Liabilities
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London/hybrid
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About QBE
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At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
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We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
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What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
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Please note – Applicants must have the right to work in the UK as visa sponsorship is not available for this role.
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Your new role
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Reporting to Complex Marine, Energy and Political Claims Manager, you will oversee the examination, evaluation, and processing of complex Claims estimates and paid Claims values, ensuring adherence to policy terms and conditions in alignment with the QBE Claims Philosophy.
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- nIn depth knowledge of Marine and Energy liability Insurance.n
- nManage a portfolio of complex, high‑value and/or high‑exposure claims from notification through to settlement or closuren
- nTake ownership of claim strategy, including investigation scope, expert appointment, reserving philosophy and settlement approach.n
- nLead and coordinate detailed claim investigations, including appointed experts and follow Market loss adjusters, forensic accountants, engineers, surveyors and legal counsel as required.n
- nDevelop and maintain good client relationships with the insured, agents, service providers, and the general public.n
- nEnsure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels.n
- nSupport the implementation and communication of the Claims strategy to enable the delivery of overall business targets.n
- nContribute to the development of appropriate strategies, processes, and procedures for the Claims operation to support the delivery of business targets.n
- nAssist in the forecast of Claims activity through analysis of business levels and knowledge of the Claims environment to support decision-making.n
- nMaintain efficient handling of own caseload to ensure the prompt, timely, and effective handling of Claims.n
- nAssist developing younger colleagues to ensure the overall output and quality of the service provided by the team is within specified levels.n
- nMotivate and develop younger members of the team by demonstrating good leadership behaviours and through the use of management best practices, to enable the development of staff to support the achievement of business goals.. n
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About you
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- nExtensive knowledge of Marine and Energy liability Insurance.n
- nExperience working with complex and/or high value claims.n
- nExcellent Investigative skillsn
- nCurrent knowledge of compliance, regulatory and statutory requirementsn
- nExcellent communication negotiation skillsn
- nEffective presentation skillsn
- nRelationship Management skillsn
- nAble to produce MI and detailed reports at various levelsn
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Benefits
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We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you!
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- n30 days holiday a year with the option to buy up to 2 additional days. n
- nFlexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. n
- nPension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. n
- nPrivate medical insurance – we fund fully comprehensive private medical cover for you and all the family. n
- nFamily friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent. n
- nShort term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad. n
- nSustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own. n
- nCycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000. n
- nTo learn more about benefits of working with us, click Rewarding our people – QBE European Operations nAwards & Recognition nWe value our employee’s experience with us and are proud to have been recognised for the following awards: n
- nInsurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year – QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year n
- nInsurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee n
- nTo learn more about our achievements, click here nHow to Apply nIf you’re looking for a career that combines your expertise and your empathy, click Apply today. nYour career. At the heart of itn
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Skills:
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Analytical Thinking, Claims Settlement, Communication, Critical Thinking, Customer Value Management, Data Privacy, Decision Making, Insurance Claims Processing, Intentional collaboration, Managing performance, Problem Solving, Risk Management, Sound Judgment, Stakeholder Management, Standards Compliance
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How to Apply:
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To submit your application, click “Apply” and follow the step by step process.
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Equal Employment Opportunity:
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QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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