Job Description
Description
- No prior experience is necessary, as training will be provided.
You’ll be based in our Norwich office with the opportunity for hybrid working, once you’ve reached competency. We pride ourselves on supporting employees with their development, offering varying progression opportunities.
Responsibilities
As a Motor Claims Handler, you will be responsible for proactively managing the claim in terms of the damage sustained to the claimant’s vehicle from the accident. Focusing on reducing any hire periods by monitoring and working to tight deadlines to ensure the claimant is put back into their pre-accident position as quickly and efficiently as possible, whilst ensuring our customer does not incur any unnecessary further costs.You will also need to liaise with engineers, Brokers, Policy Holders, third party companies and/or garages over the phone and occasionally via email/ letter to review the accident circumstances and investigate who is liable for the incident.
Qualifications
- Strong attention to detail
- Proactive, organised and effective time management
- Diligent written and verbal communication skills
- Active listening and empathy managing calls
- Decisive decision making
- Enthusiastic, determined and target driven to achieve results individually and as part of a team
- Willingness to learn and ask questions to support in own development
- Computer Literate
Core Benefits
- 25 days holiday plus Bank Holidays and Wellbeing time
- Option to buy/sell holiday
Annual performance related salary review
- Access to learning and development resources – including LinkedIn Learning, Coursera, Lean Six Sigma training and exams
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Employee Assistance Program (EAP)
- Volunteers Week
Share save scheme
- Give as you earn
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