Job Descriptionhackajob is collaborating with Conveo.ai to connect them with exceptional professionals for this role.What we are building at ConveoConveo is the AI research platform enabling fast, affordable, and high-quality consumer / B2B research. Global brands like Unilever, Google, and Orange use our AI video interviewer to generate insights across marketing and product teams.#1 What problem are we solving, and why is this an important problem to solveThe current/traditional research methods companies rely on are slow, expensive, and superficial. Running great research also requires expertise, which is a blocker to many companies. That directly affects how well companies understand their customers and how well they can serve them.#2 The team you will joinYou will join an extremely talented team of incredibly passionate, high-energy people. We go the extra mile while having the best time of our lives. Our team has the combination of decades of market research knowledge, incredible engineering ability, and experience building companies.
#3 How we operate
- We truly care about our clients and the problem we solve. That means we humbly go the extra mile every time
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We work hard, and we have fun
- To keep our quality bar incredibly high, we want to execute with the smallest possible team
The Role
As Customer Success at Conveo, you will own long-term partnerships with researchers, marketers, and product leaders at global Fortune 500 companies. Your goal is to ensure customers get real, measurable value from Conveo quickly and continue to expand how they use it over time.You will sit at the intersection of research, product, and commercial outcomes, acting as both a trusted advisor and a hands-on operator.This is not a support role. You will shape pilots, influence renewals, drive expansion, and represent the customer internally.
Run check-ins and QBRs that connect Conveo usage to real decisions
- Identify risks early, including low usage, stakeholder churn, and unclear ownership, and act decisively
Build strong relationships with key stakeholders across research, marketing, and product teams
- Advise clients on how to get the most value from Conveo, pulling in research and product experts when needed
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Spend meaningful time with clients in person to build trust and long-term relationships
- Help clients shine internally with clear insights, narratives, and outcomes
Develop a deep understanding of customer orgs, decision makers, and internal dynamics
- Partner with Sales on renewals and upsells and shape expansion opportunities
Maintain clean customer context in CRM and internal tools
- Build playbooks, templates, and documentation that make excellence repeatable rather than dependent on individual effort
Two to seven years of experience in Customer Success, Consulting, Market Research, or similar roles
- Excellent communication skills, including active listening, clear writing, and a strong ability to influence decisions
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High energy, strong sense of ownership, and bias toward action in fast-moving environments
- Comfortable working with AI-driven products and translating technical concepts into simple narratives for non-technical stakeholders
Comfortable being early, iterating publicly, and improving fast
- Obsessed with leverage, including templates, systems, reuse, and speed
Why join us
At Conveo, you’ll join a team that genuinely enjoys working and spending time together. We care about building real relationships, not just great products. That’s why we run quarterly team off-sites where we disconnect, reset, and have fun. Our next one is a retreat in the Alps this March.
A culture built on taste, speed, ownership, and ambition
- Opportunities to travel globally and build real relationships with customers shaping the future
Compensation Range: $80K – $150K
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