Front of House Support

Job Description This role combines front-of-house duties with operational support, requiring strong customer service, attention to detail, and the ability to manage multiple responsibilities across security, facilities, and administrative tasks. Key Responsibilities Act as the first point of contact for visitors and staff, managing all reception enquiries. Coordinate visitor access, meeting room bookings, equipment, and catering support. Maintain a visible security presence and respond appropriately to incidents. Open and lock the site as required, ensuring access control procedures are followed. Issue and manage access passes and ID cards. Support daily facilities operations, including office setup and helpdesk reporting. Liaise with contractors and service providers, maintaining records and site documentation. Handle incoming and outgoing mail, courier services, and maintain delivery logs. Professional and Personal Competencies/Qualifications Strong customer service and communication skills. Basic IT skills, including Word, Excel, Outlook, and booking systems. Knowledge of facilities operations and Health & Safety requirements. Proactive, organised, and detail-oriented. Flexible, reliable, and a strong team player. Confident in taking ownership and initiative. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work….