Operations Performance Leader – Underwriting & Service Excellence

Close Brothers Group is seeking a leader for their New Business Service Centre based in Doncaster. This role involves managing Underwriters and senior staff, focusing on service delivery excellence and team development. Key responsibilities include recruitment, coaching, and collaborating with Risk and Compliance teams to improve operational performance.

The ideal candidate should have experience leading teams, strong interpersonal skills, and an understanding of FCA regulations and service excellence.

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