Store Manager – Glasgow Area

Summary

Store Manager – Glasgow Area. As a Store Manager, you will own the full operation, lead with confidence, build high‑performing teams, and set the pace in a fast‑changing retail environment. You will deliver against the retail plan and create a store where customers love to shop and colleagues are proud to work.

What you’ll do

• Lead the delivery of the full retail plan across the store, driving commercial, operational, visual, and people performance to meet the P&L.
• Set strategy and direction for the store, ensuring every colleague knows their role and is held accountable.
• Own the change agenda and launch transformation initiatives with clarity, urgency, and pace.
• Build a high‑performance culture by coaching managers, growing talent, and creating a store people want to join and stay in.
• Use data and insight to unlock opportunities, making fast, confident decisions that drive profit, improve service, and boost efficiency.
• Drive digital adoption and omnichannel capability—helping teams sell across all platforms and channels.
• Be the voice of your store—representing your people, speaking candidly, and owning follow‑through on areas needing improvement.
• Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile.

Who you are

• A proven leader of large teams in a fast‑paced retail environment, focused on delivery, standards, and results.
• Confident working across all areas of store performance, including commercial, visual, operations, and people, and knowing how to bring them together for impact.
• A clear and direct communicator with the courage to make tough calls and the skill to bring colleagues along.
• Strong in planning, performance management, and resilience—able to balance the big picture with detail and consistently hold expectations.
• Confident using digital tools, data, and systems to make better, faster decisions and coaching others to do the same.
• Skilled in building partnerships across team, peers, and region to share insights, solve problems, and deliver transformation.

Benefits

• 20% colleague discount across all M&S products and many third‑party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days.
• Discretionary bonus schemes awarded based on personal objectives and business performance.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via the M&S Choices portal to maximise your financial and personal wellbeing.
• Industry‑leading parental, adoption, and neonatal policies providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues, including 24/7 Virtual GP and PAM Assist for you and your family.
• A charity volunteer day to support a cause you’re passionate about through a dedicated day away from work.
• Everyone’s welcome.
• We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
• If you feel you would benefit from any support or reasonable adjustments during any stage of the recruitment process, please let us know in your application so we can put steps in place to help you be at your best.

Legal Information

We are an inclusive organisation that is committed to equality and diversity. All applicants will be considered without regard to race, colour, faith, gender, disability, age, or other protected characteristics.

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