Assistant Store Manager (M/F) – Permanent – London

We are seeking an Assistant Store Manager (M/F) to join our London team on a permanent contract starting ASAP.

Responsibilities

Ensuring a unique customer experience

• Bring the customer journey to life with a team of ambassadors;
• Optimize service quality at every stage of the customer journey;
• Share information and promote personalization services to the team and customers;
• Embody the brand’s values and deliver a seamless omnichannel experience at all times;
• Monitor customer satisfaction using a range of tools and implement targeted action plans;
• Build customer loyalty and cultivate new relationships;
• Leverage the customer database (clienteling and handling of complaints);
• Drive the boutique’s performance through suggesting in-store activations and events;
• Roll out and oversee all programming while ensuring it aligns with the image and guidelines set by the head office marketing team.

Managing and developing your team

• Lead and develop a team of Sales Assistant across the whole customer journey;
• Motivate your team and foster a positive, harmonious work environment;
• Encourage collaboration within the team and between team leaders;
• Onboard new employees;
• Coach and grow your team’s skills through on-the-floor coaching, feedback and annual performance reviews;
• Work with the training manager to design and roll out ongoing training and coaching programs for sales assistants;
• Show managerial courage in supporting your employees;
• Share and circulate information to the team;
• Take a 360° view: continuously optimize how your team is organized as part of an ongoing improvement process.

Upholding the brand image

• Ensure the team embodies the brand (uniform and attitude);
• Maintain the apartment in excellent condition;
• Help integrate new collections smoothly and follow up on their rollout;
• Uphold a high standard of visual merchandising throughout the day;
• Maximize business opportunities through effective store management;
• Keep up with fashion trends and monitor the competitive landscape;
• Coordinate or contribute to the planning of in-store marketing events.

Operations

• Deliver an optimal omnichannel customer experience (online services);
• Apply and enforce operational processes;
• Manage specific back‑of‑house processes (returns, exchanges, holds, after‑sales services, etc.).

Qualifications

• You are passionate about fashion, you have a sense of service and a slight obsession with customer satisfaction.
• You have excellent managerial skills, with experience in managing medium to large teams.
• You prioritize efficiency and organization in a multitasking and fast‑paced environment.
• We are looking for someone with a sparkling and dynamic personality to carry out all these missions.

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