Accounts Coordinator

Job Overview

Support apprentices and build client relationships as an Apprenticeship Support Services Account Coordinator in the Workforce Planning team. The role is full‑time, fixed term until 30/06/2028 with the possibility of extension, and offers a hybrid work model, collaborating in the office at Southport and working from home.

Responsibilities

• Respond to AASS enquiries with professionalism, clarity and a customer‑first mindset.
• Maintain accurate records across electronic and hard‑copy systems to ensure data integrity.
• Coordinate large corporate accounts and support ongoing relationship management.
• Partner with BUSY At Work Field Officers to drive product uptake and deliver exceptional service.
• Provide day‑to‑day administrative support to keep operations running smoothly.

Qualifications

• Strong proficiency in Microsoft Excel and the ability to create detailed spreadsheets.
• At least 2 years of experience in account coordination/administration, enhancing customer relationships.
• Preferably 2+ years of experience in an Australian Apprenticeship Centre, handling apprenticeship paperwork and advice.
• Experience in project coordination, liaising with teams, and meeting client deadlines.
• Proven experience in maintaining and developing productive client relationships.
• Ability to obtain a Blue Card and National Police Check.
• Knowledge that the appointment will be subject to satisfactory employment screening, including criminal history and relevant working‑with‑children checks.

Benefits

• 4 additional paid annual leave days – 1 My BUSY Day and 3 days at Christmas.
• Hybrid work model with opportunities to work from home and in the Southport office.
• Clear pathways for internal advancement.
• Dedicated training budget for personal and professional growth.
• BUSY Benefits program – Paid parental leave, retail discounts, and access to a Fitness Passport.
• Community Giving Day.
• Employee Assistance Program with the Sonder Wellbeing App.

Equality, Diversity and Inclusion

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities. The appointment of successful applicants will be subject to satisfactory employment screening including, criminal history and relevant working with children checks.

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