Commercial & Investment Bank – Business Manager – Senior Associate/Vice President

Job Description

Join us as a Business Manager and be at the center of driving AI and Technology transformation initiatives for Operations. You will partner with senior leaders, influence strategy, and deliver measurable outcomes. Grow your career and make a meaningful impact in a collaborative and inclusive environment.

Job Responsibilities

• Drive the execution, governance, and acceleration of strategic transformation initiatives across CIB Operations, ensuring delivery against scope, timeline, budget, and business outcomes.
• Operationalize delivery plans by maintaining clear milestones, dependencies, success metrics, and executive reporting.
• Run effective governance (forums, operating rhythms, decision cadences) that drives accountability, transparency, and rapid decision‑making; surface and unblock bottlenecks.
• Proactively manage delivery health across the portfolio: progress, adoption, benefits realization, risks, issues, dependencies, and controls—driving timely escalation and resolution.
• Deliver executive‑ready communications (materials, readouts, decision papers) that clearly articulate progress, trade‑offs, issues, decisions required, and recommended actions.
• Enable cross‑functional coordination by building alignment across stakeholders, clarifying roles and responsibilities, and driving follow‑through across teams.
• Support thought leadership and special projects across topics such as Workforce of the Future, skills & learning, communications and colleague engagement, and value/ROI measurement—shaping crisp narratives, points of view, and executive‑ready artifacts.
• Support the Managing Director, CIB Operations CFO’s agenda, including driving delivery of the CFO‑sponsored strategic priorities and “book of work” (planning, stakeholder alignment, governance, and executive communications).
• Support the wider CIB Operations senior management team by enabling alignment across priorities, representing the CFO office in key forums as needed, and helping drive consistent messaging and execution discipline.
• Own the operating cadence for priority initiatives (e.g., quarterly planning, progress reviews, and action tracking), ensuring follow‑through, clear decisions, and timely escalation of risks and dependencies.

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree required.
• Relevant experience managing large‑scale transformation initiatives.
• Experience in financial services, strategy consulting, or technology—ideally in strategy, transformation, business management, chief operating office or chief of staff roles.
• Proven ability to lead complex cross‑functional initiatives and engage, influence, and build relationships with senior executives, business leaders, and key stakeholders.
• Strong verbal and written communication skills, including the ability to simplify complex topics for senior audiences and drive decision making.
• Strong analytical, problem‑solving, and project management skills, with experience tracking performance, risks, dependencies, and outcomes.
• High proficiency in PowerPoint, Excel, and analytical tools used to develop executive materials, reporting, and data‑driven insights.
• Comfortable working with ambiguity, managing competing priorities, and delivering results in a fast‑paced environment.

Preferred Qualifications, Capabilities, and Skills

• MBA or relevant advanced degree preferred.
• Financial services experience preferred, with knowledge of markets, payments, banking, operations, technology, or business management environments.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

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