Service Planning & Delivery Manager

Location & Contract

Derby, hybrid working options. Fixed term until 31/12/2026.

Salary

£33,288 + on call.

Responsibilities

• Collaborate with Train Operating Companies (TOCs) to understand transport needs and produce effective plans.
• Schedule rail replacement road transport services, ensuring customer‑centric, high‑quality journeys.
• Create detailed briefings for stakeholders and guide operational plans.
• Diagram timetables, procure bus services and ensure compliance with UK/EU driving regulations.
• Source reliable taxi, bus or coach suppliers.
• Engage with internal and external customers, attend meetings for smooth operations.
• Analyse data to optimise service delivery and respond to changes in train schedules.
• Maintain the taxi database, coordinate bookings and manage operator relationships.
• Identify new business opportunities to expand ARTS services.

Qualifications & Skills

• Strong communication and stakeholder engagement skills.
• Negotiation skills to drive commercial outcomes.
• Organisational skills, managing multiple tasks and prioritising workloads.
• Proficiency in MS Excel and Word; comfortable analysing data and producing reports.
• Attention to detail across scheduling and invoicing.
• Team spirit, working independently and collaboratively.
• Geographical knowledge of the UK a plus.
• Industry insight into driver hours rules and passenger transport operations desirable.

Benefits

Supportive environment, ongoing professional development, and the opportunity to make a real impact on transport solutions.

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