Emergency Department Security Officer

Job Overview

• Protect our customer’s property, people and/or assets by providing security services in direct accordance with the site’s published Assignment Instructions (AIs) and any subsequent changes.
• Deliver results that meet and/or exceed the Key Performance Indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• Undertake additional training to ensure continuous self-development.

Responsibilities

Operations

• Be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AIs).
• Proactively refer to and review the published Assignment Instructions, familiarizing oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• Be compliant with Industry and Statutory Legislation; obtain and display the required front‑line licence in either Security Guarding or Door Supervision, and the CCTV PSS SIA Licence. Additional courses may also be contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodological and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• Undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• Renew licence 16 weeks before expiry.

Security and Health & Safety

• Look out for and immediately report any Health & Safety hazards or potential hazards on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• Maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• Ensure check calls are carried out at the allocated time slot as stipulated in the Assignment Instructions (AIs).
• Call emergency services and the Communications Centre to report all incidents.

Qualifications

• Previous security experience.
• SIA Licence.
• SC Clearance desirable.

Benefits

Our market‑leading flexible benefits scheme provides tailored benefits to suit your lifestyle. We offer:

• A virtual GP for you and household members.
• Financial wellbeing assistance through our Salary Finance scheme.
• Access to the flexible benefits platform Choices for customisation.
• High‑street discounts via the MiDeals platform.
• A cycle‑to‑work scheme.
• Life cover of the greater of your annual salary or £10,000.
• A save‑as‑you‑earn scheme.
• A Mitie Matching Share Plan.
• Recognition through Mitie Stars and monthly cash prizes.

We are committed to an inclusive and accessible recruitment process. If you have a disability or long‑term condition (e.g. dyslexia, anxiety, autism, mobility or hearing issues), please let us know so we can make reasonable adjustments.

Mitie is an equal opportunities employer. We celebrate diversity and welcome applications from all backgrounds.

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