Service Outcomes Lead – Outsourced Ops Oversight

M&GPrudential is seeking a leader for the Service & Customer Outcomes Oversight team in Bath. The role involves managing a team that monitors service performance and customer outcomes in outsourced operations, ensuring effective challenge and timely remediation of risks.

The ideal candidate will have experience in customer operations and service oversight, strong insight capabilities, and an understanding of Consumer Duty. The company offers a comprehensive benefits package including an 18% pension scheme and generous annual leave.

#J-18808-Ljbffr…