Neighbourhood Officer (Temp: London)

The Neighbourhood Officer (Temp: London) based in Fulham manages under 500 properties across West London for a reputable housing provider.

This fully site‑based temporary role requires a skilled housing professional with strong tenancy and neighbourhood management experience, ideally from a Housing Association or Local Authority.

Working 35 hours per week, five days on site, the successful candidate will join the housing operations team.

Clear DBS required. Immediate start.

Pay: £29.49 per hour Umbrella / £23.00‑23.07 PAYE.

Key Responsibilities

• Managing a designated patch of residential properties.
• Delivering end‑to‑end tenancy management services.
• Conducting tenancy audits, home visits, and estate inspections.
• Investigating and resolving anti‑social behaviour cases.
• Managing tenancy breaches and enforcement action where required.
• Supporting vulnerable residents and making appropriate safeguarding referrals.
• Working closely with Income Officers to address rent arrears and tenancy sustainment issues.
• Liaising with internal departments, contractors, local authorities, and external agencies.
• Handling resident complaints and resolving complex housing issues.
• Ensuring compliance with housing legislation, policies, and regulatory requirements.
• Supporting void management and tenancy sign‑up processes.
• Maintaining accurate records and case management notes.

Essential Experience and Knowledge

• Housing Officer / Neighbourhood Officer experience.
• Social Housing, Local Authority or Housing Association background.
• ASB case management experience.
• Tenancy management and tenancy sustainment knowledge.
• Estate inspections and resident engagement.
• Knowledge of housing legislation and safeguarding.
• Minimum 3–5 years’ experience within social housing.
• Proven background managing ASB cases, rent arrears, void management, tenancy audits.
• Up‑to‑date knowledge of housing legislation and tenancy management practice.
• Strong IT skills and experience using housing management systems.

Desirable

• Level3 Housing qualification or willingness to work towards CIH membership.

Key Skills and Attributes

• Organised, resilient, and customer‑focused housing professional.
• Capable of managing complex tenancy issues independently.
• Contributing positively within a small collaborative team environment.
• Comfortable balancing tenancy sustainment, enforcement, resident engagement, and operational performance across a busy neighbourhood patch.

If you are an Housing or Neighbourhood Officer looking for your next long-term opportunity within a respected housing organisation, apply today.

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